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server metric alert and configurationn unavailable - Citrix

Posted on 2008-10-08
Medium Priority
Last Modified: 2009-10-01
I have Citrix Prest. Server 4.5. I have 2 citrix server - ServerA (primary), ServerB (secondary)
I alwasy see alerts on Citrix Access Mang. Console - 1 error alter and 1 warning alters on either of these servers. and these are:
Configuration Unavialble - Status= Active - Severity=warning, and
Server metric alter - Status=Active - Severity=Error

When i open the Citrix Prest. Server Console on both server (Same Config. as below)
go to - Resources Manager -> on tab - Farm Metric Server - i see that
status = The farm metric server is up and running, and
Primary Farm Metric Server : ServerA
Backup Farm Metric Server : ServerB

Please help these allerts are annoying. I would to make sure that my server are ok also.


Question by:Faustinoeltino
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Accepted Solution

KrAzY earned 750 total points
ID: 22675841
You should view the Health Status via the AMC.  Typically 'Server Metric Alert" means one of your configure server metrics has passed a Warning or Error Threshold.  In the AMC browse to the server and select "Server Health Status".  That might not be the right verbage because I don't have an AMC in front of me.  Once here, you should see what metric is in "Warning" or "Error" (CPU, Memory, Context Switches Etc.).  Report back on what metric has passed its threshold if you don't know what to look for to fix it.

As for the "Configuration Unavailable", I'm not exactly sure what that indicates because again I dont' have the AMC in front of me.  What is the description of the error and if you browse to the server and view "Alerts" does it give you more information?

Author Comment

ID: 22678268
This is the information about configuration unavialble. Aslo i am more likely sure that the problem i the webinterface configuration becuase i have an exclamation ! on it. and when i open the browser and type in the page https://.......com  I get "the system configuration is invalid or unavaiblabe. contact your system administrator" My question is how can i put this back the way it was. I do not much about citrix. if we reboot server and press f8 to last good windows configuration will help.

There are no configuration tasks for this site because none of the specified configuration servers is currently available or the site has not been registered with any configuration servers.


Possible causes are:

The Access Management Console is not configured to contact the configuration server specified for the site.
All configuration servers specified for the site are currently offline or unreachable due to network problems.
The site has not been registered with any configuration servers.
All registered versions of the site have been deleted using the Clean up configuration task.


Check the Access Management Console is able to contact the configuration servers specified for the site. First, select the site and note from the Information display which servers are specified as configuration sources for the site. Click on Citrix Resources in the left pane and run the Configure and run discovery task. On the Specify the Servers to Contact page, add the configuration servers for the site if they are not already specified.

If the problem still occurs, at a command prompt, run the ping command to check a configuration server is physically reachable. The server address you enter must match the address you specify in the Configure and run discovery wizard. If this fails, consult your network administrator to determine why a server is unreachable.

The computer running the Access Management Console must be in the same Windows domain as the configuration server or DCOM communication with the configuration server will fail. If the computer running the Access Management Console is not in the same domain as the configuration server(s) you cannot contact, close that instance of the Access Management Console and run it on a computer that is in the same domain as the configuration server(s) you want to access.

This problem also occurs if the site has not been registered with any configuration servers or if all registered versions of the site have been deleted using the Clean up configuration task.

Open a Web browser and enter the URL for the site in the Address field. This displays a page indicating that configuration information for the site is unavailable. It also causes the Web Interface to attempt to re-register the site with a configuration server. Re-run discovery and the Access Management Console locates the newly registered site and displays the Specify initial configuration task in the task pane. Run this task to provide a configuration source for the site.

Note that when running the Web Interface on Windows, site registration is automatically attempted when a site is created and information about site registration is logged to the Windows Event Log. When running the Web Interface on UNIX, site registration does not occur automatically and you must enter the URL for a site in a Web browser to trigger the registration process.

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