Solved

The file "Bancorms_Unknown.txt" is inserted into many of my folders.  How do I stop this?

Posted on 2008-10-08
7
928 Views
Last Modified: 2011-10-19
Many times I get the file Bancorms_unknown.txt inserted into my various folder that I am working within.  The file contains the following log when opened using notepad:

--------------- 2008 10 07 - 18.15 ----------------

15 19 447 - BancorMS.dll ver. 2.0.7.4

15 19 447 - C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE

15 19 463 - - err - No device

15 19 463 - - err - No device

15 19 463 - - err - No device

15 19 463 - - err - No device

15 19 463 - - err - No device

15 19 463 - - err - No device

15 19 463 - - err - No device

15 19 463 - - err - No device

15 19 463 - - err - No device

15 19 463 - C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE

15 19 463 - ========================================

This file seems to show up in many of my folders, most of which contain Microsoft Office 2007 documents and also Adobe Acrobat documents.

I have seen a few postings on this issue on the web, but no one seems to have an answer for what it is or how to stop it!  Thanks for your help.

BANCORMS-unknown.log
0
Comment
Question by:Techservice
  • 4
  • 3
7 Comments
 
LVL 2

Expert Comment

by:ScottGranado
ID: 22675134
hmm..

I'm not sure what the file is, but you can use Process Monitor to monitor your files and folders.  Therefore you can keep this running, come back, stop it and then search for this file in the logs to see what process is creating these files.  This will help you narrow it down:
http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx
0
 
LVL 2

Expert Comment

by:ScottGranado
ID: 22781904
Go to live.sysinternals.com  download procexp.exe and launch it and at the top click on find and type in BancorMS.dll  see if you can find what does this dll belongs to
0
 

Author Comment

by:Techservice
ID: 22786819
OK, I did that (procexp.exe).  I forced the event to happen which is not hard -- simply save a document attached to an Outlook email and bingo, the "bancorms_unknown" text file appears in the folder I saved the email attachment to.  I then did a find on bancorms.dll (which is the referenced dll file within the "bancorms_unknown" error log)  but procexp.exe found nothing.  I then did a find on "banorms" and it found two "handle's" -- the two processes being Outlook.exe and explorer.exe.

I am also attaching a word file with a screen shot of the how the event looked in process monitor.

Thanks for you help.
Screen-clipping-bancorms-issue.doc
0
Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

 
LVL 2

Accepted Solution

by:
ScottGranado earned 250 total points
ID: 22798848
well one thing i'm worried about is whats above the BANCORMS in your screenshot.  The file "CSSCANA6.DLL" seems to be associated with a virus/spyware.  this may be the root of your problems as its called right before this file is made.
http://www.google.com/search?q=CSSCANA6.DLL&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a

It may also be a good idea just to do a repair installation on office by going to add/remove programs and choosing change/remote on office our outlook
0
 

Author Comment

by:Techservice
ID: 22813271
OK, I did a search for the csscanas.dll file and the only place I found it was in a temp folder; it has been deleted.  A full virus scan has revealed no issues.  Finally, I did the suggested Office repair.  So far I cannot replicate the issue, so I am going to give it a several day test period to see if this solves the problem.  Will let you know later this week, keeping my fingers crossed!
0
 

Author Comment

by:Techservice
ID: 22841930
The repair installation of Office 2007 seems to have correted his issue.
0
 
LVL 2

Expert Comment

by:ScottGranado
ID: 22841948
great!  good to hear the news!  i'm glad this is resolved
0

Featured Post

Gigs: Get Your Project Delivered by an Expert

Select from freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely and get projects done right.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A Bare Metal Image backup allows for the restore of an entire system to a similar or dissimilar hardware. They are highly useful for migrations and disaster recovery. Bare Metal Image backups support Full and Incremental backups. Differential backup…
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…

776 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question