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The file "Bancorms_Unknown.txt" is inserted into many of my folders.  How do I stop this?

Posted on 2008-10-08
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Last Modified: 2011-10-19
Many times I get the file Bancorms_unknown.txt inserted into my various folder that I am working within.  The file contains the following log when opened using notepad:

--------------- 2008 10 07 - 18.15 ----------------

15 19 447 - BancorMS.dll ver. 2.0.7.4

15 19 447 - C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE

15 19 463 - - err - No device

15 19 463 - - err - No device

15 19 463 - - err - No device

15 19 463 - - err - No device

15 19 463 - - err - No device

15 19 463 - - err - No device

15 19 463 - - err - No device

15 19 463 - - err - No device

15 19 463 - - err - No device

15 19 463 - C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE

15 19 463 - ========================================

This file seems to show up in many of my folders, most of which contain Microsoft Office 2007 documents and also Adobe Acrobat documents.

I have seen a few postings on this issue on the web, but no one seems to have an answer for what it is or how to stop it!  Thanks for your help.

BANCORMS-unknown.log
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Question by:Techservice
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by:ScottGranado
ID: 22675134
hmm..

I'm not sure what the file is, but you can use Process Monitor to monitor your files and folders.  Therefore you can keep this running, come back, stop it and then search for this file in the logs to see what process is creating these files.  This will help you narrow it down:
http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx
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Expert Comment

by:ScottGranado
ID: 22781904
Go to live.sysinternals.com  download procexp.exe and launch it and at the top click on find and type in BancorMS.dll  see if you can find what does this dll belongs to
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Author Comment

by:Techservice
ID: 22786819
OK, I did that (procexp.exe).  I forced the event to happen which is not hard -- simply save a document attached to an Outlook email and bingo, the "bancorms_unknown" text file appears in the folder I saved the email attachment to.  I then did a find on bancorms.dll (which is the referenced dll file within the "bancorms_unknown" error log)  but procexp.exe found nothing.  I then did a find on "banorms" and it found two "handle's" -- the two processes being Outlook.exe and explorer.exe.

I am also attaching a word file with a screen shot of the how the event looked in process monitor.

Thanks for you help.
Screen-clipping-bancorms-issue.doc
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Accepted Solution

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ScottGranado earned 250 total points
ID: 22798848
well one thing i'm worried about is whats above the BANCORMS in your screenshot.  The file "CSSCANA6.DLL" seems to be associated with a virus/spyware.  this may be the root of your problems as its called right before this file is made.
http://www.google.com/search?q=CSSCANA6.DLL&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a

It may also be a good idea just to do a repair installation on office by going to add/remove programs and choosing change/remote on office our outlook
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Author Comment

by:Techservice
ID: 22813271
OK, I did a search for the csscanas.dll file and the only place I found it was in a temp folder; it has been deleted.  A full virus scan has revealed no issues.  Finally, I did the suggested Office repair.  So far I cannot replicate the issue, so I am going to give it a several day test period to see if this solves the problem.  Will let you know later this week, keeping my fingers crossed!
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Author Comment

by:Techservice
ID: 22841930
The repair installation of Office 2007 seems to have correted his issue.
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Expert Comment

by:ScottGranado
ID: 22841948
great!  good to hear the news!  i'm glad this is resolved
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