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Force a user to have a different reply to address

How can I force a user to have a different reply-to address?

I have a support team that have their own email addresses and also share a mailbox called "support". Now if they remember to set/change the "From" field when they send an email, that's fine. But in the cases where they forget and send it from their normal email account, I want the reply to address to be the mailbox. Is there some way in AD or Exchange to tell it to have a different reply to address when sending email? It's possible with POP accounts, surely it is with Exchange..
1 Solution
Assuming the user is running Outlook connected via MAPI or RPCoverHTTP to an Exchange server, it is not possible that I'm aware of unless you write some VBA code and I'd be of no help with that. I thought there was a 3rd party utility that supported this but I can't find it in Google.

Note that the ability to change the From: line on POP/IMAP accounts is a bit of a security issue and Microsoft wasn't eager to replicate it in Outlook MAPI - most folks don't see that as a "feature" but instead as a "bug".
jiska1978Author Commented:
I thought someone might tell me that it's not possible. That's extremely annoying and frustrating. Microsoft are a bit naive trying to remove something that will always exist on the internet. I agree it's a flaw and a security issue, but it's existed since day dot and pretty much always will.
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