Solved

Windows Media Player 11 Not Installed Properly

Posted on 2008-10-08
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Last Modified: 2013-12-07
I signed up for Netflix today.  When I tried to watch a streaming movie, I got the following error message:

=============
Windows Media Player has experienced an error
For help, please try the troubleshooting tips in our Help Center.

If the problem persists, or you would like assistance, please contact Netflix technical support and tell them the following error code:

WMPError(C00D11CC)

Windows Media Player is not installed properly. Reinstall the Player.
================

There is nothing in the Netflix help center about this issue, and I have been scouring the net for information.  I do not want to contact netflix support on this because I have read many posts that give the steps that they recommend.

First off I tried the obvious...  Go into Add/Remove Programs and Uninstall (Rollback) Windows Media Player.  Although this says it succeeds, WMP remains installed.  I believe this may be due to the fact when I originally installed my OS (Windows XP) I had done so from an nLite customized install in which I slip-streamed WIMP11.

I also tried installing WMP10, but it says my computer does not meet the requirements, which I take to mean that WMP11 is already installed.

I downloaded the WMP11 installer and installed hoping that it might repair whatever the issue is but it did not.

I tried following the directions in this post: http://forums.techarena.in/media-player/1026294.htm#post3986865
But when I got to step 3 and tried to enter the URL into  WMP's Open URL box...WMP errors out again with the error "Windows Media Player is not installed properly. Reinstall the Player."

This is really driving me nuts.  I don't want reinstall my OS for this issue because computer is running as fast as ever, due to the fact I am an computer geek bent on keeping my machine in perfect operation order.
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Question by:gsmalleus
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Expert Comment

by:umarzuki
Comment Utility
why not trying other video player they are lots of them out there.

try any of these:
VLC
SMPlayer
GOM
Media Player Classic

Some of the player don't play directly, instead you need to "Open URL"
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Author Comment

by:gsmalleus
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Netflix streaming requires Internet Explorer 7 and Windows Media Player 11.
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Expert Comment

by:orangutang
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Also, do you ever get any errors when playing regular files in Windows Media player? Did you check your event viewer for anything related to your problem? Also, did you already try:
http://www.netflix.com/pages/previews/resetdrm.exe
?
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Author Comment

by:gsmalleus
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I usually don't get errors when playing other media files.

And yes I have tried the reset DRM program.  It does not fix the problem.
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Expert Comment

by:orangutang
Comment Utility
Hmm, try "Method D: Reset permissions for any unwriteable registry subkeys" from http://support.microsoft.com/kb/917925, download and open Dial-a-fix, check all checkboxes under the "Registration center" section, and click "GO".
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Author Comment

by:gsmalleus
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@orangutang

The article you referenced is about installation problems with IE7 not WMP.  I am not experiencing the symptoms referenced in that article.
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Expert Comment

by:orangutang
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Yeah, I know but you don't need to be installing IE7 in order to reset permissions.
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Accepted Solution

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gsmalleus earned 0 total points
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I gave up and reinstalled Windows.  Everything appears to be working.
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