Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Windows Media Player 11 Not Installed Properly

Posted on 2008-10-08
8
Medium Priority
?
1,761 Views
Last Modified: 2013-12-07
I signed up for Netflix today.  When I tried to watch a streaming movie, I got the following error message:

=============
Windows Media Player has experienced an error
For help, please try the troubleshooting tips in our Help Center.

If the problem persists, or you would like assistance, please contact Netflix technical support and tell them the following error code:

WMPError(C00D11CC)

Windows Media Player is not installed properly. Reinstall the Player.
================

There is nothing in the Netflix help center about this issue, and I have been scouring the net for information.  I do not want to contact netflix support on this because I have read many posts that give the steps that they recommend.

First off I tried the obvious...  Go into Add/Remove Programs and Uninstall (Rollback) Windows Media Player.  Although this says it succeeds, WMP remains installed.  I believe this may be due to the fact when I originally installed my OS (Windows XP) I had done so from an nLite customized install in which I slip-streamed WIMP11.

I also tried installing WMP10, but it says my computer does not meet the requirements, which I take to mean that WMP11 is already installed.

I downloaded the WMP11 installer and installed hoping that it might repair whatever the issue is but it did not.

I tried following the directions in this post: http://forums.techarena.in/media-player/1026294.htm#post3986865
But when I got to step 3 and tried to enter the URL into  WMP's Open URL box...WMP errors out again with the error "Windows Media Player is not installed properly. Reinstall the Player."

This is really driving me nuts.  I don't want reinstall my OS for this issue because computer is running as fast as ever, due to the fact I am an computer geek bent on keeping my machine in perfect operation order.
0
Comment
Question by:gsmalleus
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
8 Comments
 
LVL 2

Expert Comment

by:Umarzuki Mochlis Moktar
ID: 22675637
why not trying other video player they are lots of them out there.

try any of these:
VLC
SMPlayer
GOM
Media Player Classic

Some of the player don't play directly, instead you need to "Open URL"
0
 

Author Comment

by:gsmalleus
ID: 22675766
Netflix streaming requires Internet Explorer 7 and Windows Media Player 11.
0
 
LVL 22

Expert Comment

by:orangutang
ID: 22675931
Also, do you ever get any errors when playing regular files in Windows Media player? Did you check your event viewer for anything related to your problem? Also, did you already try:
http://www.netflix.com/pages/previews/resetdrm.exe
?
0
Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

 

Author Comment

by:gsmalleus
ID: 22675955
I usually don't get errors when playing other media files.

And yes I have tried the reset DRM program.  It does not fix the problem.
0
 
LVL 22

Expert Comment

by:orangutang
ID: 22675977
Hmm, try "Method D: Reset permissions for any unwriteable registry subkeys" from http://support.microsoft.com/kb/917925, download and open Dial-a-fix, check all checkboxes under the "Registration center" section, and click "GO".
0
 

Author Comment

by:gsmalleus
ID: 22683916
@orangutang

The article you referenced is about installation problems with IE7 not WMP.  I am not experiencing the symptoms referenced in that article.
0
 
LVL 22

Expert Comment

by:orangutang
ID: 22684026
Yeah, I know but you don't need to be installing IE7 in order to reset permissions.
0
 

Accepted Solution

by:
gsmalleus earned 0 total points
ID: 22686376
I gave up and reinstalled Windows.  Everything appears to be working.
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Ready to improve network connectivity? Watch this webinar to learn how SD-WANs and a one-click instant connect tool can boost provisions, deployment, and management of your cloud connection.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Great sound, comfort and fit, excellent build quality, versatility, compatibility. These are just some of the many reasons for choosing a headset from Sennheiser.
New to live audio mixing? Member of a band who wants to improve the quality of your bands sound? Need to brush up on mixing techniques? Sick of subpar mixes? This is the article for you!
This video teaches viewers how to process images for a time-lapse video. Programs required: Adobe Lightroom, Adobe After Effects, Video Editing Program. In Adobe Lightroom: Import sequence image files into Adobe Lightroom: Develop settings of an I…
Viewers will learn how to include realistic velocity sensitivity to their Sampler instruments. Set the Vol<Vel parameter in the Filter/Global tab to your desired setting: Gather samples of hits of various intensity, and drag/drop into Velocity zon…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question