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Exchange 2007 Activesync problems.

Posted on 2008-10-08
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Last Modified: 2013-12-05
When I´m trying to sync WM5 with server 2008 / Exchange 2007 I only get the owa light login screen on the mobile device, ideas?

If I try with a Symbian based devise it shows either communication errors or try again later.

There are a public cerificate on default wesite in IIS-7 and email.domain.com has a default.asp document that forward requests to /owa. The certicicate works fine from internet.
One port, 443, is opened in the firewall.
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Question by:Orvadet
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LVL 4

Expert Comment

by:Mitch1981
ID: 22676136
What is the error when you click sync botton in activesync mobile?
Do you have cecked the IIS log?
Do you have cecked the exchange diagnostic logging?

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Author Comment

by:Orvadet
ID: 22686170
No error from WM Mobile, I'll only see the owa light login screen when I try to sync.
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LVL 4

Expert Comment

by:Mitch1981
ID: 22689341
OWA and Activesync are two different tools.
Read this document:
http://technet.microsoft.com/en-us/library/aa995962(EXCHG.80).aspx
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Author Comment

by:Orvadet
ID: 22696430
Yes I know very well what Activesync and OWA are. My problem is that when I try to sync a WM5 against Exchange 2007 I will only get the owa login screen on the WM5 device. I have read hundreds of document including yours and not found the solution.
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LVL 4

Expert Comment

by:Mitch1981
ID: 22704893
I don't understand how to see the owa login screen in activesync...
For see the owa login you should open the web browser and not activesync software.
I'm sorry, but I don't understand that you see..
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Author Comment

by:Orvadet
ID: 22709662
I do see owa login page from activesync, that is my problem. It says syncing folders for one or two seconds then it jumps to owa login page within the active sync application. And if I try to sync without SSL (after changes in IIS and EMC) I receive an 0x85010001 error.
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LVL 4

Expert Comment

by:Mitch1981
ID: 22709985
Do you have reset this device with hard reset and reconfigured the exchange account?
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Expert Comment

by:shanna1017
ID: 22763145
check http redirect.  i had the same problem and the issue ended up being that I put a redirect on the default website and forgot to remove it and it added a redirect for all the subdirectories.
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Author Comment

by:Orvadet
ID: 22765323
Well, I have also found that my redirect is part responcible for the problem. If I remove the rediorect however I still can't sync but with other errors, I'll asume that it's due to missmatch between .local and .domain (autodiscover, servername, public servername, certificates and so on). I'm going to try solving this tomorrow so please check in now and then to answer my stupid questions :-)
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Expert Comment

by:shanna1017
ID: 22767274
but when you remove the redirect you no longer go to the owa login page right?
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Accepted Solution

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Orvadet earned 0 total points
ID: 23156485
Sorry for the delay but Microsoft support has helped me and it took 3 weeks to solve the problem.
It helped to remove IIS-7, remove CAS role, delete all files under CAS, Inetpub and intersrv. Reinstall IIS and then CAS. Recreate all virtual directories.



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