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Outlook 2007 crashes on sending / receiving mail

Posted on 2008-10-09
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Last Modified: 2011-09-20
Outlook 2007 crashes on sending / receiving mail. Outlook shutsdown and restarts it self after which it crashes again.

I have uninstalled / reinstalled office 12
Deleted all accounts and reinstalled mail accounts
switched off firewalls and other scanners

I am running windows XP pro on a Lenovo/IIBM  X40

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Question by:AloysM
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Expert Comment

by:war1
ID: 22679398
Hello AloysM,

1. Check if Outlook is in Offline mode. In Outlook go to File and make sure Work Offline is not selected.

2. Register an important send/receive library file.  Go to Start > Run and type regsvr32 inetcomm.dll

3. Check if antivirus email check is slowing sending and receiving.  Disable it. Check if other programs running in the background is interfering. Disable one at a time the Firewall, antispyware, antispam, and all Norton programs.

4. In the account settings, Advanced settings, change the server timeout time from 1 min to 5 min

5. Check if outgoing mail server authentication is required. Select that option in account settings and use same settings as incoming server

6. Your ISP may be blocking port 25. Try using alternate port 587.

If no joy, you need to use your ISP SMTP server to send out emails.

7. Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

8.  Check with email provider Tech Support to determine if server is having trouble.

Hope this helps!
war1
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Expert Comment

by:ComputerTechie
ID: 22925384
you can also hold how control key as you open outlook to see if you still get the same problem.
you can also do this
After opening Trust Center, you then have to select "Exchange Client Extensions" from the drop down list under "Manage", then click "Go". Noooow you can see the extensions that are probably giving you the problem in the first place. Like every time we upgrade or update our Symantec AntiVirus, I have to go around to everyone's computers and remove the old version from their Outlook. It took me forever to figure it out in 2007.
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AloysM earned 0 total points
ID: 23152647
Dear experts, Thanks for the solutions -Both suggestion are very usefull and I have stored them in my knowledge dbase. Howevre in this case XP was corrupted so I had to do a clean install (which took hours of work). After reinstalling Oultook it worked perfect. Thanks again for your suggestions.
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LVL 97

Expert Comment

by:war1
ID: 23153029
AloysM, glad the problem is fixed. Reinstalling the OS fixes most software issues.
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