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ActiveSync does not connect to device

Posted on 2008-10-09
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Last Modified: 2013-12-05
Am trying to connect my HTC Touch via a USB cable to Active Sync 4.5.

File>>connection settings>>connect

it searches and never connects. I have tried most of the items in the troubleshooting guide inculding adding the relevant ports to the firewall in McAffee but no joy.

Could someone walk me through the steps required to diagnose what the problem is?
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Question by:greengills
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Expert Comment

by:TX_SCUBA
ID: 22677315
Could be Windows Firewall or any other Desktop Firewall not allowing the connection to be made.  I would recommend looking at WF first making sure the "exception" check box is cleared and then if that doesn't get it maybe look at the other firewall utilities you have loaded, like ZoneAlarm.

~
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Accepted Solution

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scousejohno earned 1000 total points
ID: 22677334
Goto

Start>settings>connections>USB TO PC>Disable advanced network functionality (uncheck the radio button)

Then try again!
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Expert Comment

by:scousejohno
ID: 22677343
The above comment refers to your HTC not your PC.
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Author Closing Comment

by:greengills
ID: 31504591
Spot on - thanks
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