Solved

Please help I cannot access my files In my doucments.

Posted on 2008-10-09
12
238 Views
Last Modified: 2013-12-02
Hello,

Last night my computer crashed, when I rebooted I found I was unable to gain access to curant files in the C:\Documents and Settings\user\ path, I checked the ownership for these files and it is fine. Im starting to think it has something to do with the windows encryption, when I try to UN-encrypt (or change for read only ECT) files curtain files I receive this message "An error occurred applying attributes to file: <file> Access is denied". It has also effected all the profiles for applications - word ect, opera book marks and msn profiles. I am really at a lost about what to next, I have not reinstalled windows, changed my password.

Many thanks for your help!
0
Comment
Question by:DDP1983
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
  • 2
  • +1
12 Comments
 
LVL 6

Expert Comment

by:JanSchotsmans
ID: 22677500
Did you try accessing the files with an Administrator account?

0
 

Expert Comment

by:dlivrnce
ID: 22677546
If you can see the folder the files are in, try to move the folder to some kind of removable storage (ie. jump drive, or external hard drive).  This should reset all your permissions and let you access them again.
0
 

Author Comment

by:DDP1983
ID: 22677556
Hello

Yes tried that :( still the same message and no access to the files, could it be a corrupt certificate?
0
When ransomware hits your clients, what do you do?

MSPs: Endpoint security isn’t enough to prevent ransomware.
As the impact and severity of crypto ransomware attacks has grown, Webroot has fought back, not just by building a next-gen endpoint solution capable of preventing ransomware attacks but also by being a thought leader.

 

Author Comment

by:DDP1983
ID: 22677573
Hi dlivrnce

No that donst work sorry, I just get the access deined message.
0
 
LVL 6

Expert Comment

by:JanSchotsmans
ID: 22677576
Yeah, could be. You could also try what dlivrnce said, copy the files to a fat16 formated removable media (USB stick and the sorts) since that file system doesn't support the encryption and such, it might be that the files get decrypted and attribs reset.

If you have a faulty certificate, this won't work though, since it won't be able to decrypt the files.
I have no idea how you could recover a certificate when using Windows native file/filesystem encryption.
0
 

Expert Comment

by:dlivrnce
ID: 22677607
have you tried resetting permissions?  Adding the Administrator to that folder, giving full rights, and then replacing the the existing permissions on all the child objects in that folder.
0
 

Author Comment

by:DDP1983
ID: 22677619
Hi Jan,

Not sure if the certs, I have just tried making a new file the dir and un-encrypting and it worked :S.
Also I have tried copy to fat drive no joy :(

This a head ake!

Thanks
0
 

Author Comment

by:DDP1983
ID: 22677788
This is the message I keep getting.

thanks
screen-prob.JPG
0
 

Expert Comment

by:dlivrnce
ID: 22678489
I know it might be a moot point, but if you have a 98 boot disk, you should be able to boot to DOS, make a new directory (say on the root), and xcopy all your files to that directory.  I would give that a shot. The other alternative that I can think of is using a flavor of Linux (I use Ubuntu) to boot to the OS on the CD.  This will give you access to that hard drive, and permission or attributes should not be an issue since windows did not mount.

Let us know.
0
 

Author Comment

by:DDP1983
ID: 22678890
think i have sloved it, somehow my encryption setting have gone crazy! I have download a piece of software call EFS data recovery tool, it is working, but the only problem is has to un-crypt the files in other a differnt dir, then i'll have to repair the user profile after! What a way to spend my day off!

Thanks forall you help people !!

Duncan
0
 
LVL 1

Accepted Solution

by:
Computer101 earned 0 total points
ID: 22910692
PAQed with points refunded (500)

Computer101
EE Admin
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Ransomware is a growing menace to anyone using a computer or mobile device. Here are answers to some common questions about this vicious new form of malware.
This article provides a convenient collection of links to Microsoft provided Security Patches for operating systems that have reached their End of Life support cycle. Included operating systems covered by this article are Windows XP,  Windows Server…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …

691 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question