Please help I cannot access my files In my doucments.

Posted on 2008-10-09
Last Modified: 2013-12-02

Last night my computer crashed, when I rebooted I found I was unable to gain access to curant files in the C:\Documents and Settings\user\ path, I checked the ownership for these files and it is fine. Im starting to think it has something to do with the windows encryption, when I try to UN-encrypt (or change for read only ECT) files curtain files I receive this message "An error occurred applying attributes to file: <file> Access is denied". It has also effected all the profiles for applications - word ect, opera book marks and msn profiles. I am really at a lost about what to next, I have not reinstalled windows, changed my password.

Many thanks for your help!
Question by:DDP1983
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Expert Comment

ID: 22677500
Did you try accessing the files with an Administrator account?


Expert Comment

ID: 22677546
If you can see the folder the files are in, try to move the folder to some kind of removable storage (ie. jump drive, or external hard drive).  This should reset all your permissions and let you access them again.

Author Comment

ID: 22677556

Yes tried that :( still the same message and no access to the files, could it be a corrupt certificate?
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Author Comment

ID: 22677573
Hi dlivrnce

No that donst work sorry, I just get the access deined message.

Expert Comment

ID: 22677576
Yeah, could be. You could also try what dlivrnce said, copy the files to a fat16 formated removable media (USB stick and the sorts) since that file system doesn't support the encryption and such, it might be that the files get decrypted and attribs reset.

If you have a faulty certificate, this won't work though, since it won't be able to decrypt the files.
I have no idea how you could recover a certificate when using Windows native file/filesystem encryption.

Expert Comment

ID: 22677607
have you tried resetting permissions?  Adding the Administrator to that folder, giving full rights, and then replacing the the existing permissions on all the child objects in that folder.

Author Comment

ID: 22677619
Hi Jan,

Not sure if the certs, I have just tried making a new file the dir and un-encrypting and it worked :S.
Also I have tried copy to fat drive no joy :(

This a head ake!


Author Comment

ID: 22677788
This is the message I keep getting.


Expert Comment

ID: 22678489
I know it might be a moot point, but if you have a 98 boot disk, you should be able to boot to DOS, make a new directory (say on the root), and xcopy all your files to that directory.  I would give that a shot. The other alternative that I can think of is using a flavor of Linux (I use Ubuntu) to boot to the OS on the CD.  This will give you access to that hard drive, and permission or attributes should not be an issue since windows did not mount.

Let us know.

Author Comment

ID: 22678890
think i have sloved it, somehow my encryption setting have gone crazy! I have download a piece of software call EFS data recovery tool, it is working, but the only problem is has to un-crypt the files in other a differnt dir, then i'll have to repair the user profile after! What a way to spend my day off!

Thanks forall you help people !!


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