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Some clients are disabled even when show as Enabled from Admin Console

Posted on 2008-10-09
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Last Modified: 2013-12-09
This is the problem. I have Symantec Corporate Edition running in my company, with aprox. 100 clients. After upgrading server from 10.0.0.390 to 10.0.1.1000 I also upgraded the clients (via ClientRemote Install). Most of them are working ok, but some clients have the Symantec Icon showing as Disabled... When I enter the program in the client's computer, and go to File System Auto Protect option under Configure, the ENABLED box is checked, but to the right ot ENABLE you see "(Disabled)"...

So... the client's icon shows Disabled, the ENABLE box is checked, and when I check that client in ADMIN CONSOLE I see it as ENABLED...

Any hints??
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Question by:JohnP_Realini
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LVL 20

Expert Comment

by:jimmymcp02
ID: 22682223
check the time on both the client and the server and see if its matches. I have seen this when the time is not in sync with the primary server
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LVL 20

Expert Comment

by:jimmymcp02
ID: 22705058
also have you tried restarting the parent and the client..or refrereshing the ssc console it could be a refresh issue.
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Accepted Solution

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JohnP_Realini earned 0 total points
ID: 22708206
Thanks for the responses... The problem is solved.. This is what I found:

The solution consists in uninstalling all Symantec software in the clients (my clients had PCAnywhere installed, along with LiveUpdate and LiveReg)... Then clean the registry with Regcleaner, reboot, and install the client again... This solved the issue

Thanks anyway...
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