Solved

Laptop Does not completely shut down

Posted on 2008-10-09
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Last Modified: 2013-11-17
I have a Latitude D630, Windows XP Pro, Office 2007, all updates current.
It restarts normally, but if I select shut down, windows seems to close, ssave settings etc., but then the screen goes black (still on), and the laptop is still powered up.

Nothing in Event viewer states what the problem may be.

Any ideas?
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Question by:xterratuff
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Expert Comment

by:savic7uk
ID: 22678119
Hi

Have you checked the power options?
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Author Comment

by:xterratuff
ID: 22678164
Yes, They are all set to the normal settings. I've tried changing them and then changed them back. I still have a mouse pointer on the screen, but that is it so Windows must not be completely shutting down.
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Assisted Solution

by:savic7uk
savic7uk earned 60 total points
ID: 22678258

Have you checked the APM/NT Legacy Power Node? It may not be enabled.

To enable this, right-click on the My Computer icon, click Properties | Hardware | Device Manager | View. Check the box labeled Show Hidden Devices. If its available on your computer, there will be a red X on the APM/NT Legacy Node. Try enabling it and see if this resolves the powerdown problem.

 Or,  open the Power Options applet in Control Panel. If there is an APM tab, make sure the Enable Advanced Power Management Support box is checked.

Try these and let me know
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LVL 3

Expert Comment

by:savic7uk
ID: 22678353
If these doesnt work then try and shut it down manually

start menu>>run>>cmd
type
CODE
shutdown -f -s

I cant think af anything else right now
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LVL 59

Assisted Solution

by:LeeTutor
LeeTutor earned 60 total points
ID: 22678364
Shutdown is one of the most common of all problems in every variety of Windows.  The best and most informative page I've encountered so far on the net concerning this problem, for Win95 thru WinXP is this:

http://www.aumha.org/a/shutdown.htm
WINDOWS SHUTDOWN & RESTART CENTER
TROUBLESHOOTING in 15 STEPS

There is also this page, which has many links to the Microsoft Knowledge Base about Shutdown and Restart Problems, for all varieties of Windows from 95 to XP:

http://www.aumha.org/kbshtdwn.htm
KNOWLEDGE BASE LINKS
SHUTDOWN & RESTART PROBLEMS

WINDOWS XP
SHUTDOWN & RESTART
TROUBLESHOOTING
http://www.aumha.org/a/shtdwnxp.htm
http://www.aumha.org/a/shtdwnxp.htm#powerdown 

The last link above (powerdown) especially relates to your problem.
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Accepted Solution

by:
xterratuff earned 0 total points
ID: 22688761
Thank you for the help, but I found the problem. It was Symantec Endpoint Protection. I uninstalled it and installed their latest MR3 release and it solved the problem.

Thanks again for the help though.
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