Solved

Why does my USB printer work on one computer but on the other files just sit in the print q and never print?

Posted on 2008-10-09
5
363 Views
Last Modified: 2013-12-15
I had an issue with a lj 4014 printer and removed it to send back to hp, installed the hp LJ1018 and it printed fine for 2 days and then stopped printing and everything sat in the print queue and never printed.  I suspect that it is something with the usb drivers maybe.  I uninstalled and reinstalled the printer several times and never got a printed page out.  Tried switching the port between usb001 usb002 and nothing.  The old printer (4014) that i sent back is on dot4 printer port and when i select to switch to that one it errors out immediately.  Any ideas why this is?
0
Comment
Question by:kevin082071
5 Comments
 
LVL 92

Assisted Solution

by:nobus
nobus earned 83 total points
ID: 22738603
any errrors in device manager ?
you can try to reset the usb :
Download devcon :  http://support.microsoft.com/kb/311272
then run :   devcon enable @usb\*
OR :
Remove all USB drivers with:     https://filedb.experts-exchange.com/incoming/ee-stuff/6853-RENEWUSB.zip      ---> Now reboot and test.
Delete the "UpperFilters" and "LowerFilters" registry values from:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-444553540000}
you can also reset the usb :
rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 C:\WINDOWS\inf\usbstor.inf
0
 

Accepted Solution

by:
KCTechNet earned 84 total points
ID: 25833527
There is a solution to this on the HP site. It is a Microsoft issue they say.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3558788&prodTypeId=18972&objectID=c01740579
This will give you a Microsoft Knowledge base article.
It basicvally states that you must disable bidirectional Printing for a Windows 2003 enviroment.
0
 
LVL 10

Assisted Solution

by:David_Ingledew
David_Ingledew earned 83 total points
ID: 33624999
Remove the print drivers completely, they re add after a reboot.

You can also change the Advanced features, but it's unlikely to help in this situation.

Sometimes moving the USB port used helps also.
0
 
LVL 13

Expert Comment

by:compfixer101
ID: 34328634
This question has been classified as abandoned and is being closed as part of the Cleanup Program.  See my comment at the end of the question for more details.
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

How to solve seemingly unsolvable printer issues. Users sometimes run into printing issues where all the normal steps do not seem to work. Well the steps below can show users how to take one extra step beyond the normal steps needed to remove old…
Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
I've attached the XLSM Excel spreadsheet I used in the video and also text files containing the macros used below. https://filedb.experts-exchange.com/incoming/2017/03_w12/1151775/Permutations.txt https://filedb.experts-exchange.com/incoming/201…

831 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question