• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 383
  • Last Modified:

Why does my USB printer work on one computer but on the other files just sit in the print q and never print?

I had an issue with a lj 4014 printer and removed it to send back to hp, installed the hp LJ1018 and it printed fine for 2 days and then stopped printing and everything sat in the print queue and never printed.  I suspect that it is something with the usb drivers maybe.  I uninstalled and reinstalled the printer several times and never got a printed page out.  Tried switching the port between usb001 usb002 and nothing.  The old printer (4014) that i sent back is on dot4 printer port and when i select to switch to that one it errors out immediately.  Any ideas why this is?
0
kevin082071
Asked:
kevin082071
3 Solutions
 
nobusCommented:
any errrors in device manager ?
you can try to reset the usb :
Download devcon :  http://support.microsoft.com/kb/311272
then run :   devcon enable @usb\*
OR :
Remove all USB drivers with:     https://filedb.experts-exchange.com/incoming/ee-stuff/6853-RENEWUSB.zip      ---> Now reboot and test.
Delete the "UpperFilters" and "LowerFilters" registry values from:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-444553540000}
you can also reset the usb :
rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 C:\WINDOWS\inf\usbstor.inf
0
 
KCTechNetCommented:
There is a solution to this on the HP site. It is a Microsoft issue they say.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3558788&prodTypeId=18972&objectID=c01740579
This will give you a Microsoft Knowledge base article.
It basicvally states that you must disable bidirectional Printing for a Windows 2003 enviroment.
0
 
David_IngledewCommented:
Remove the print drivers completely, they re add after a reboot.

You can also change the Advanced features, but it's unlikely to help in this situation.

Sometimes moving the USB port used helps also.
0
 
compfixer101Commented:
This question has been classified as abandoned and is being closed as part of the Cleanup Program.  See my comment at the end of the question for more details.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Cloud Class® Course: Microsoft Windows 7 Basic

This introductory course to Windows 7 environment will teach you about working with the Windows operating system. You will learn about basic functions including start menu; the desktop; managing files, folders, and libraries.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now