Improve company productivity with a Business Account.Sign Up

x
?
Solved

Exchange receives email and distributes it to outlook clients and blackberry devices, but some emails are only visible on Blackberry devices?

Posted on 2008-10-09
5
Medium Priority
?
322 Views
Last Modified: 2013-11-29
While in OWA, we can see the emails coming into inbox, however after several seconds they disappear so that users never see them in their Outlook inboxes. This happens occasionaly for some messages and they are neither in Junk mail nor in Deleted messages folders. They just disappear.

We've checked rules in Outlook, junk mail settings. Also, all messages are delivered to exchange mailboxes, not to .pst files.

At the same time, we've got BlackBerry enterprise server, that is delivering emails to BlackBerry devices from our server, and these emails are always delivered to BB inboxes.

Occasionally, we watch an email coming into exchange, it is displayed on blackberry but then disappears from exchange.
0
Comment
Question by:Greaume
  • 2
  • 2
4 Comments
 
LVL 11

Assisted Solution

by:ALogvin
ALogvin earned 1000 total points
ID: 22679023
I typically see this when a user has a Filter View applied in Outlook.

In OWA for Exchange 2003, you will see the little OWA logo, then to the right will say the folder name you are in. To the right of that will be the filter. Default should be "Two-Line View". If this is set to other items, you will sometimes see the behavior you are describing.
0
 

Author Comment

by:Greaume
ID: 22679298
Thank you for the answer. We've double-checked filters in OWA and also in Outlook. In OWA it is set to "Two-Line View", in Outlook - "Messages" (to show all messages).
0
 
LVL 11

Accepted Solution

by:
ALogvin earned 1000 total points
ID: 22679389
OK. Since you are seeing the messages, if only for a few seconds, that means that is most likely a Outlook Client-Side process that is causeing the problem.. this is backed up by the fact the BlackBerry gets the messages.

I would do a test. Open up Exchange System Manager, and find one of the users mailboxes. Look at the item count. Now send the user like 10 e-mails, and refresh the item count. Does it go up? If the e-mails are being moved to a subfolder or are hiding, the number should increase.

Could you also take a screenshot of the user's Outlook? Click on the "Folder List" button, expand all folders, and take a screenshot before and after you send the 10 messages.
0
 

Author Comment

by:Greaume
ID: 22680373
Thanks for answer. We are currently testing that suggestion.
0

Featured Post

Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

The article is for all the Exchange users seeking smooth and effective EDB to PST conversion. Exchange Server is the most widely used platform for messaging with collaborative sharing, Exchange online, secure working environment, etc.
You can use the network upload option and the Office 365 Import service to bulk-import PST files to user mailboxes. Network upload means that you upload the PST files a temporary storage area in the Microsoft cloud.
This video shows how to quickly and easily deploy an email signature for all users in Office 365 and prevent it from being added to replies and forwards. (the resulting signature is applied on the server level in Exchange Online) The email signat…
Planning to migrate your EDB file(s) to a new or an existing Outlook PST file? This video will guide you how to convert EDB file(s) to PST. Besides this, it also describes, how one can easily search any item(s) from multiple folders or mailboxes…

579 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question