Solved

Unable to recieve internal emails on blackberry, external emails are received fine.

Posted on 2008-10-09
4
893 Views
Last Modified: 2008-10-09
I have a user who is complaining that he cannot receive internal emails on his blackberry, however emails coming from outside exchange organization are recieved properly. I use BES 4.1.6
0
Comment
Question by:sandeep_narkhede
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 11

Accepted Solution

by:
ALogvin earned 500 total points
ID: 22678995
If when you say "outside exchange organization" do you mean from users outside of your company, but still addressed to your his work address?

If this is so, it is most likely a filter or a rule in Outlook or on his BlackBerry. Check the user's Outlook rules first... if he is redirecting his e-mail to subfolders that are not syncronized, that could cause this.

Ruled and Filters are the #1 cause of missing e-mails in my company.
0
 
LVL 11

Author Comment

by:sandeep_narkhede
ID: 22679642
yeah I thought the same ..i'm confirming it right now..will let you know once done..currently we are redirecting Inbox Only ...but I think i will have to redirect all the subfolders to his BB if he cannot get the rules out
0
 
LVL 11

Expert Comment

by:ALogvin
ID: 22680082
Well there are good reasons to use rules. My company has a work order ticket system. I use Outlook to file tickets according to their severity levels. Only the highest severity folders are redirected to my BlackBerry.. the other notes i dont want to see, so i dont redirect them.
0
 
LVL 11

Author Comment

by:sandeep_narkhede
ID: 22680129
great .I redirected the folder where the internal mails were moved & its working now
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
BES EXpress: impossible to attach device to a user 1 806
Changing Blackberry Phone on AT&T 4 430
Blackberry contact issue 3 104
Exchange 2007 & Outlook Issue 10 130
The latest Citrix Receiver has been released (May 2010) and is finally available for BlackBerry devices, version 1.0. Once installed, BB users can access Citrix applications from their device, on any* mobile network or WiFi connection. This is cu…
A little while ago I had a need to reinstall a Blackberry Enterprise server in order to fix a particular problem.  As I did not know the existing certificate password I entered a new one which resulted in the Administration page displaying that it "…
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

738 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question