How do I deal with a request for a "Intel (R) Graphics Media Accelerator Driver" CD when repairing Windows XP Pro
I have a Dell Optiplex GX280 with Windows XP Pro. The Windows XP had become corrupted as result of a Trojan and subsequent attempts get rid of it. When I put in the XP disk and started the repair installation, at a certain point a dialogue box appeared with:
Please insert the CD labelled "Intel(R) Graphics Media Accelerator Driver" and click 'OK'
I have no such CD (I bought the computer second-hand). Following your response to another question at https://www.experts-exchange.com/questions/22982851/Intel-R-Graphics-Media-Accelerator-Drive-is-missing.html, I downloaded the file R153830.EXE from Dell and put it onto an empty CD. Then I restarted the repair-installation process and when I reached the above stage I put this CD into the drive and clicked 'OK'. The installation continued for a couple of minutes. Then I got another dialogue box saying:
The file igfxext.exe on Intel(R) Graphics Media Accelerator Driver is needed. Type the path where the file is located.
The default path suggested in the box below this was:
d:\dell desktop videos\video\intel video 6.14.10.4020\Win2000
Following a suggestion on the internet I entered "c:\windows\System32\" and clicked OK. I then got a dialogue box saying:
The software you are installing Intel(R) 82915G/GV/910GL Express Chipset Family has not passed Windows Logo testing to verify its compatibility with Windows XP.
It went on to recommend not installing. Since this file was obviously on my System32 directory and had been running fine with Windows XP I ignored the warning and proceeded. I then got a second request for the CD labelled Intel(R) Graphics Media Accelerator Driver, then after I complied a second request for isfxext.exe. This time when I entered "c:\windows\System32\" it refused to accept the 'OK', so I closed the dialogue box. I then got a third request for the CD labelled Intel(R) Graphics Media Accelerator Driver, but at this point the keyboard and mouse froze and I could not proceed any further. I had to switch off the computer power in order to get out of thw installation process.
When I switch the computer back on the installation process automatically starts up again.
Can you help?
Please insert the CD labelled "Intel(R) Graphics Media Accelerator Driver" and click 'OK'
I have no such CD (I bought the computer second-hand). Following your response to another question at https://www.experts-exchange.com/questions/22982851/Intel-R-Graphics-Media-Accelerator-Drive-is-missing.html, I downloaded the file R153830.EXE from Dell and put it onto an empty CD. Then I restarted the repair-installation process and when I reached the above stage I put this CD into the drive and clicked 'OK'. The installation continued for a couple of minutes. Then I got another dialogue box saying:
The file igfxext.exe on Intel(R) Graphics Media Accelerator Driver is needed. Type the path where the file is located.
The default path suggested in the box below this was:
d:\dell desktop videos\video\intel video 6.14.10.4020\Win2000
Following a suggestion on the internet I entered "c:\windows\System32\" and clicked OK. I then got a dialogue box saying:
The software you are installing Intel(R) 82915G/GV/910GL Express Chipset Family has not passed Windows Logo testing to verify its compatibility with Windows XP.
It went on to recommend not installing. Since this file was obviously on my System32 directory and had been running fine with Windows XP I ignored the warning and proceeded. I then got a second request for the CD labelled Intel(R) Graphics Media Accelerator Driver, then after I complied a second request for isfxext.exe. This time when I entered "c:\windows\System32\" it refused to accept the 'OK', so I closed the dialogue box. I then got a third request for the CD labelled Intel(R) Graphics Media Accelerator Driver, but at this point the keyboard and mouse froze and I could not proceed any further. I had to switch off the computer power in order to get out of thw installation process.
When I switch the computer back on the installation process automatically starts up again.
Can you help?
Hi Aechitty,
I did a little searching, and found this download - http://downloadcenter.intel.com/download.aspx?url=/12531/a08/win2k_xp142550.zip&DwnldId=12531&ProductID=1764&lang=eng
Follow this through, and choose the ZIP file. Once downloaded, extract the zip file to a folder somewhere.
I've done this just now, and the resulting extracted files (and several folders) appear to contain all the files you've mentioned in your post. So if you then burn the contents of the zip (i.e. everything you just extracted) to a CD, then try inserting this CD instead when prompted?
You can see in the pic some of the files on there - There are more in other folders though...
Driver.JPG
I did a little searching, and found this download - http://downloadcenter.intel.com/download.aspx?url=/12531/a08/win2k_xp142550.zip&DwnldId=12531&ProductID=1764&lang=eng
Follow this through, and choose the ZIP file. Once downloaded, extract the zip file to a folder somewhere.
I've done this just now, and the resulting extracted files (and several folders) appear to contain all the files you've mentioned in your post. So if you then burn the contents of the zip (i.e. everything you just extracted) to a CD, then try inserting this CD instead when prompted?
You can see in the pic some of the files on there - There are more in other folders though...
Driver.JPG
ASKER
I downloaded this driver (win2k_142550.exe) and also found a copy of KB888111.exe. I put them both onto an empty CD, and when the installation asked for the Intel(R) Graphics Media Accelerator disk I put this CD in. (Though I don't think KB888111.exe can be necessary as I read that it is included in Windows XP SP3, and my Windows XP disk has SP3).
After a while the installation asked for igfxext.exe, as before. This time I tried browsing and went to c:\windows\system32 but it said that igfxext.exe was not there. (This is odd since I also have Dell Dimension 5000 running Windows XP and that has a copy of igfxext.exe in its system32 directory.) So I typed 'c:\windows\system32\' into the box where it asked for a path (as before) but it would not accept the OK (as before). So I closed the dialogue box (as before).
A minute later it asked again for the Intel(R) Graphics Media Accelerator disk and at this point the keyboard and mouse froze (as before).
Maybe I should copy the igfxext.exe from my other computer onto the CD and get the installer to pick it up from there?
After a while the installation asked for igfxext.exe, as before. This time I tried browsing and went to c:\windows\system32 but it said that igfxext.exe was not there. (This is odd since I also have Dell Dimension 5000 running Windows XP and that has a copy of igfxext.exe in its system32 directory.) So I typed 'c:\windows\system32\' into the box where it asked for a path (as before) but it would not accept the OK (as before). So I closed the dialogue box (as before).
A minute later it asked again for the Intel(R) Graphics Media Accelerator disk and at this point the keyboard and mouse froze (as before).
Maybe I should copy the igfxext.exe from my other computer onto the CD and get the installer to pick it up from there?
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Hi Pete and Flubbster
I've done as Pete suggested, i.e. downloaded the zip file, unzipped it and copied all the unzipped material onto a CD (including a number of .exe and .dll files beginning with 'ig').
I'll say exactly what happens now when I restart the computer. The Windows installer swings into action (it immediately tells me that a number of tasks have been accomplished, so it must pick up where it left off; it says there are 39 minutes left). After a couple of minutes it displays an expanding green bar and says 'loading drivers). After another couple of minutes the green bar has expanded two thirds of the way across its box. (Up to this point this has all happened each time since the start but I'm giving as many details as I can now.)
At this point:
1. It asks for Intel(R) Graphics Media Accelerator (IGMA) disk and I put the CD I have made into the d: drive.
2. It asks for igfxext.exe. I tell it to look in d:\graphics and it comes back with a warning about the software nor having passed Windows Logo testing. So it seems to be picking up igfxext.exe alright.
I tell it to proceed anyway.
3. Exact repeat of 1.
4. Exact repeat of 2.
5. The keyboard and mouse freeze and shortly afterwards it asks for the IGMA disk a third time.
6. AlI can do now is switch the computer's power off and we are back at square 1
Andrew
I've done as Pete suggested, i.e. downloaded the zip file, unzipped it and copied all the unzipped material onto a CD (including a number of .exe and .dll files beginning with 'ig').
I'll say exactly what happens now when I restart the computer. The Windows installer swings into action (it immediately tells me that a number of tasks have been accomplished, so it must pick up where it left off; it says there are 39 minutes left). After a couple of minutes it displays an expanding green bar and says 'loading drivers). After another couple of minutes the green bar has expanded two thirds of the way across its box. (Up to this point this has all happened each time since the start but I'm giving as many details as I can now.)
At this point:
1. It asks for Intel(R) Graphics Media Accelerator (IGMA) disk and I put the CD I have made into the d: drive.
2. It asks for igfxext.exe. I tell it to look in d:\graphics and it comes back with a warning about the software nor having passed Windows Logo testing. So it seems to be picking up igfxext.exe alright.
I tell it to proceed anyway.
3. Exact repeat of 1.
4. Exact repeat of 2.
5. The keyboard and mouse freeze and shortly afterwards it asks for the IGMA disk a third time.
6. AlI can do now is switch the computer's power off and we are back at square 1
Andrew
ASKER
It seems I have a serious problem. Can anyone else help me with it?
Andrew Chitty
Andrew Chitty
ASKER
Disappointed that the experts gave up on this one.
http://downloadcenter.intel.com/download.aspx?url=/12536/a08/win2k_xp142550.exe&DwnldId=12536&ProductID=1764&lang=eng
also.... take a look at the Readme file:
http://downloadmirror.intel.com/12536/ENG/ReadMe.txt
It states that KB888111.exe, the Microsoft UAA High Definition Audio Package version 1.0a. should be installed first.
Here is the info on the GX280: (btw.. I have one also)
http://www.dell.com/downloads/global/products/optix/en/spec_optix_gx280_en.pdf