I am running BrightStor ARCserve Backup r11.5 (Build 3884). I noticed from schedule log an error "Warning 3073: Unable to logon as user. (USER=user, EC=error_string)". By googling i found the reason. Since I had a doubt that I have changed domain administrator's passwords that might be the reason.
I found the technical document from CA website how to change the password of caroot user at (http://supportconnect.ca.com/sc/kb/techdetail.jsp?searchID=TEC409645&docid=409645&bypass=yes&fromscreen=kbresults
But when executing step# 9 authsetup command to reset new password I encountered following error:
[AuthSetup: Timeout for : "-cahost MCIDC2 -equiv add "MCI\Administrator" "mcidc2" caroot caroot"'
Below is the command line output:
D:\Program Files\CA\BrightStor ARCserve Backup>authsetup/p "new password"
AuthSetup : Initializing the authentication database
AuthSetup : Password =******()
AuthSetup : Domain services are running.
AuthSetup : Authentication services are running.
AuthSetup (423): Connect to Domain server. (iter=1).
AuthSetup (446): Connect to authentication server==MCIDC2 (iter=1).
AuthSetup :Timeout for : "-cahost MCIDC2 -equiv add "MCI\administrator" "mcidc2"
caroot caroot "
AuthSetup (541): ca_auth -equiv <localNTaccount> =-1
AuthSetup (654): ca_auth -user chgpasswd =200 failed ... reason : undefined erro
AuthSetup (689): ca_auth -group add Admin Group =0
AuthSetup (700): ca_auth -resource backend =0
AuthSetup (713): ca_auth -resource setgroupright =0
AuthSetup (724): ca_auth -resource setgroupright dbserver =0
AuthSetup (735): ca_auth -resource setgroupright mpool =0
AuthSetup : Done.
How can I fix this problem? Currently my backups are not running!