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Outlook 2007 BCM crashes when connect to Exchange 2003 Server

Posted on 2008-10-09
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Last Modified: 2012-08-14
I have Outlook 2007 installed on my PC and it works fine with Exchange 2003 server.  When I install BCM it still works fine if I am not connected to Exchange.  When I connect to exchange it crashes every time.  Most of the time it will crash without giving an error message.  The message in the event viewer is:

ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6316.5000, Microsoft Office Version: 12.0.6215.1000. This session was terminated unexpectedly.

I have uninstalled BCM and it will work fine.  I reinstall BCM and it crashes again when connecting to Exchange.

I have run the office diagnostics and get no errors.

Any ideas?
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Question by:tracwrl
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Expert Comment

by:mcrossland
ID: 22679359
Try launching outlook in Safe mode.
Start, run,     outlook.exe /SAFE
Let me know if it crashes in safe mode.
Also, have you ran the latest updates from here?
http://office.microsoft.com/en-us/downloads/maincatalog.aspx 

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Author Comment

by:tracwrl
ID: 22679660
It does not crash in safe mode.  The BCM functionality is not there as expected.

I have loaded all the updates showing available from MS.
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Expert Comment

by:mcrossland
ID: 22679727
Lets verify that it is the BCM add in that is causing the problem.
1. In Outlook 2007, go to Tools > Trust Center
2. Click on the Add-ins section
3. You will now see all active, non-active, and disabled add-ins. Click on the add-in you want to enable/disable and then click on the Go button towards the bottom.
4. This will then open up the COM add-ins page. You can then check/uncheck the add-ins you want to enabe or disable.
Disable everything except for BCM.
Launch outlook and see if it crashes.
If it does, then go in and disable BCM, launch outlook.  See if it crashes.
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Expert Comment

by:mcrossland
ID: 22679778
Have you tried removing the email profile and creating a new one?
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Author Comment

by:tracwrl
ID: 22680398
After removing all the other add-ins except BCM, Outlook started quickly and was up for about 5 minutes before crashing again.  I thought it was going to work because I was able to receive and reply to emails.  It dies when I try to look at an email in a folder.
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Expert Comment

by:mcrossland
ID: 22681687
If you don't mind, try recreating the outlook profile.
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Author Comment

by:tracwrl
ID: 22682795
I have recreated the profile and it appears to be working.  It has been up for over an hour now without crashing.  I am going to give it the rest of the evening and I will close this question out tomorrow morning.

Thank you very much for the help.
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Accepted Solution

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mcrossland earned 500 total points
ID: 22683293
Your very welcome.  Hope that does the trick!
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Author Closing Comment

by:tracwrl
ID: 31504687
Used Outlook and BCM over weekend without any problems.  Thanks again for the help.
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