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Firewall blocks random users from accessing internet in small network

Posted on 2008-10-09
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Last Modified: 2013-11-16
Random users are blocked by firewall regardless of the network (wired, wireless). When I restart firewall and send ping to any web, ping starts to respond. It's a small network with less then 20users behind Watchguard Firewall X Edge. We are using hosted mail security from websense.
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Question by:kshych
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dpk_wal earned 125 total points
ID: 22684774
I think you are hitting the user license limit causing the problem; when you reboot the firewall all the licenses are released solving the issue.

Let's first explain how the licensing works with Watchguard:
A user license is used when a user browses the Internet, the Edge adds the computer IP address to a list of users. When the limit is reached, all further connections from computers are denied.

If a single computer makes both a wired and wireless connection to a Firebox X Edge Wireless at the
same time, it uses two user licenses when it sends traffic to the external network.

From the configuration page of SOHO, click Firebox Users; the Firebox Users page shows statistics on active sessions and local user accounts. It also has buttons to close current sessions and to add, edit, and delete user accounts.

Please check and update.

Thank you.
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Author Comment

by:kshych
ID: 22684901
I checked that and we have got 30 users limit. In Firebox Users I can see just one user (admin). Although for now there is a number of people connected. Also Firebox User accounts are disabled.

I think this is resolution for my problem. Thank you for your help.
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