Solved

How do I get sound to speakers and headphones from Windows VISTA?

Posted on 2008-10-09
7
473 Views
Last Modified: 2010-05-18
I have no sound from either speakers or headphones. There is no sound dirver listed in Device Manager. The computer does not appear to recognize any sound devices. I tried the install of a Realtek autio driver from the HP website and everything appeared to install normally. Still no sound and no audio driver listed in Device Manager. Also, no Speaker option in the Sound area of Control Panel.

What else is the problem? What could be the conflict? Should I try to reinstall the VISTA OS or use the Repair option for the OS? The sound is on the mobo so no sound card involved. Why doesn't VISTA auotmatically install the audio driver when scanning after rebooting? Any suggestions?

I am not at the computer now, but will try any suggestions any of you gurus might have later tonight. Thank you so much!
0
Comment
Question by:gnerase
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
7 Comments
 
LVL 6

Expert Comment

by:Francois_IT
ID: 22680392
first, can you provide your computer model (or motherboard model)?

i would also check in the bios to make sure the onboard sound is enabled (should be if no one tempered with the settings)
0
 

Author Comment

by:gnerase
ID: 22680525
The computer model was first given above as HP d4996t. Do not know the mobo model. I just purchased this computer used from someone that indicated the sound was working prior to shipping it. However, I will check the bios tonight. Would that prevent an audio driver from installing itself? There is not audio driver listed in Device Manager. In HP with Windows VISTA is it simply the FI key as usual to get into bios?
0
 
LVL 6

Expert Comment

by:Lunda_Construction
ID: 22680857
Try booting to last known good configuration.  
0
[Live Webinar] The Cloud Skills Gap

As Cloud technologies come of age, business leaders grapple with the impact it has on their team's skills and the gap associated with the use of a cloud platform.

Join experts from 451 Research and Concerto Cloud Services on July 27th where we will examine fact and fiction.

 

Author Comment

by:gnerase
ID: 22681142
Wil try that, but do not expect it to work, since there are never any error messages. Every time I boot up everything appears normal and good. Just no sound. Therefore, last known good configuration will most likely be the same.
0
 
LVL 6

Accepted Solution

by:
Francois_IT earned 500 total points
ID: 22682813
Quote:
just purchased this computer used from someone that indicated the sound was working prior to shipping it. However, I will check the bios tonight. Would that prevent an audio driver from installing itself?

Well, might be that the previous owner had a PCI soundcard... therefore, it might be disabled in the bios. If it is disabled, it will not show in the device manager since the hardware is not active.
0
 

Author Comment

by:gnerase
ID: 22682861
The seller assured me that none of the hardware was changed from his use. I still do not understand why the bios would disable itself from using sound if it was never touched by anyone. Can that be explained? Does the bios disable the sound itself without any interaction from anyone? What you are also stating that if the bios disabled the sound itself there would not be any audio driver located in the device manager under sound. Is this correct? I have tried installing other sound drivers and they appeared to install correctly (no error messages), but never appear within the device manager as installed. The mobo for this system does have an onboard sound system.

Will let everyone know tomorrow if the bios has any problems.
0
 

Author Closing Comment

by:gnerase
ID: 31504737
Thank you so much. It was disabled in the bios. Obviously you were right about the person who sold it to me. He must have disabled it in the bios when adding a sound card and then removed his sound card prior to shipping pc to me without enabling the sound in the bios once again.
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

by Todd L'Herrou An important part of the home theater experience is surround sound. Surround sound is the use of multiple speakers to create a 3D ambiance of sound - so that does that mean? Well, simply put, surround sound is what makes it sound…
I'm a big fan of Windows' offline folder caching and have used it on my laptops for over a decade.  One thing I don't like about it, however, is how difficult Microsoft has made it for the cache to be moved out of the Windows folder.  Here's how to …
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.

617 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question