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Outlook 2003, Recurrence Button Greyed Out

Posted on 2008-10-09
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Last Modified: 2012-05-05
There was one thread already in the knowledgebase that proved unhelpful.  I'm using Outlook 2003 and the recurrence buttons for tasks is greyed out.

I also tried changing the file name extensions on the outcmd.dat and extend.dat files, in the Applications and Settings folders.  This was a solution I tried once before  (per the MS website) and it worked.  However, this time, I think I only succeeded in adding an extra extension to the names, i.e. I didn't actually change the extensions.  

Regardless, I'd love it if someone could help me on this one.
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Question by:MattRM
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LVL 97

Assisted Solution

by:war1
war1 earned 500 total points
ID: 22680660
Hello MattRM,

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. I know you said you did this. But if you did with extend.dat file, just rename outcmd.dat by itself with Outlook closed. Do the same for frmcache.dat and outlprnt files, one at a time. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. If no joy, register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be interfering. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

If you cannot open Outlook, do a search for and rename extend.dat file.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus and other security programs, Yahoo and Google toolbars, and desktop search programs. Disable these programs one at a time.

5. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

6. If no joy, repair Outlook with this free utility -  OLfix
http://www.olfolders.de/Lang/English/OLfix/index.htm

7. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

8. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Hope this helps!
war1
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Accepted Solution

by:
MattRM earned 0 total points
ID: 22684208
War1... YOU ROCK!!!!! Nailed it in the first two steps.  Thank you so much.  I spent three hours on this sucker this morning to no avail.  Just knowing how to reveal those hidden files and file extensions ( I knew there had to be a way to do that!!!!!!!!!!!!!!) would have saved me a lot of frustration.  Thanks a ton!!!
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Author Comment

by:MattRM
ID: 22684224
Uhhh... I guess I can only give 500.  Well, hope you know I tried. Thanks again!
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LVL 97

Expert Comment

by:war1
ID: 22684232
MattRM, glad the problem is solved.
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