Solved

Outlook 2003, Recurrence Button Greyed Out

Posted on 2008-10-09
4
1,072 Views
Last Modified: 2012-05-05
There was one thread already in the knowledgebase that proved unhelpful.  I'm using Outlook 2003 and the recurrence buttons for tasks is greyed out.

I also tried changing the file name extensions on the outcmd.dat and extend.dat files, in the Applications and Settings folders.  This was a solution I tried once before  (per the MS website) and it worked.  However, this time, I think I only succeeded in adding an extra extension to the names, i.e. I didn't actually change the extensions.  

Regardless, I'd love it if someone could help me on this one.
0
Comment
Question by:MattRM
  • 2
  • 2
4 Comments
 
LVL 97

Assisted Solution

by:war1
war1 earned 500 total points
Comment Utility
Hello MattRM,

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. I know you said you did this. But if you did with extend.dat file, just rename outcmd.dat by itself with Outlook closed. Do the same for frmcache.dat and outlprnt files, one at a time. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. If no joy, register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be interfering. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

If you cannot open Outlook, do a search for and rename extend.dat file.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus and other security programs, Yahoo and Google toolbars, and desktop search programs. Disable these programs one at a time.

5. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

6. If no joy, repair Outlook with this free utility -  OLfix
http://www.olfolders.de/Lang/English/OLfix/index.htm

7. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

8. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Hope this helps!
war1
0
 

Accepted Solution

by:
MattRM earned 0 total points
Comment Utility
War1... YOU ROCK!!!!! Nailed it in the first two steps.  Thank you so much.  I spent three hours on this sucker this morning to no avail.  Just knowing how to reveal those hidden files and file extensions ( I knew there had to be a way to do that!!!!!!!!!!!!!!) would have saved me a lot of frustration.  Thanks a ton!!!
0
 

Author Comment

by:MattRM
Comment Utility
Uhhh... I guess I can only give 500.  Well, hope you know I tried. Thanks again!
0
 
LVL 97

Expert Comment

by:war1
Comment Utility
MattRM, glad the problem is solved.
0

Featured Post

Why You Should Analyze Threat Actor TTPs

After years of analyzing threat actor behavior, it’s become clear that at any given time there are specific tactics, techniques, and procedures (TTPs) that are particularly prevalent. By analyzing and understanding these TTPs, you can dramatically enhance your security program.

Join & Write a Comment

My experience with Windows 10 over a one year period and suggestions for smooth operation
Set OWA language and time zone in Exchange for individuals, all users or per database.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

7 Experts available now in Live!

Get 1:1 Help Now