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Vista computers can't access internet through Firebox X15

Posted on 2008-10-09
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Last Modified: 2013-11-16
Have a Firebox X15 router and for months now, every MS Vista computer that comes through our lab (as well as those we use internally) will not get internet access from the Firebox. The machines get valid IP addresses, but cannot resolve webpages until we manually set the DNS on these machines (i set the DNS to the ISP DNS servers). Has anyone run into this issue with a Firebox?
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Question by:ctsmequon
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6 Comments
 
LVL 10

Expert Comment

by:mcrossland
ID: 22681770
Have you tried turning off IP Version 6 in your network adapter properties?
I've seen this cause issues before.
0
 
LVL 1

Author Comment

by:ctsmequon
ID: 22682001
Tried turning off IPV6, but still no luck.
0
 
LVL 10

Expert Comment

by:mcrossland
ID: 22682240
What does....
ipconfig /all
show.. ?
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LVL 1

Author Comment

by:ctsmequon
ID: 22682340
Windows IP Configuration

   Host Name . . . . . . . . . . . . : ostgoruth
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : wi.rr.com

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : wi.rr.com
   Description . . . . . . . . . . . : Realtek RTL8168B/8111B Family PCI-E Gigab
it Ethernet NIC (NDIS 6.0)
   Physical Address. . . . . . . . . : 00-1D-92-A0-79-FE
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 10.0.10.205(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, October 09, 2008 2:54:20 PM
   Lease Expires . . . . . . . . . . : Friday, October 10, 2008 3:48:17 PM
   Default Gateway . . . . . . . . . : 10.0.10.1
   DHCP Server . . . . . . . . . . . : 10.0.10.1
   DNS Servers . . . . . . . . . . . : 10.0.10.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : wi.rr.com
   Description . . . . . . . . . . . : isatap.wi.rr.com
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 02-00-54-55-4E-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:3493:1eb8:f5ff:f532(Pref
erred)
   Link-local IPv6 Address . . . . . : fe80::3493:1eb8:f5ff:f532%9(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
0
 
LVL 10

Accepted Solution

by:
mcrossland earned 2000 total points
ID: 22682441
First of all, go to a command prompt again and type in nslookup.  Post what that says.

Then try this.  Go into your firewall interface and Change DHCP to give out a public DNS instead of 10.0.10.1
Here are Time Warner's DNS servers
ns1.biz.rr.com
ns2.biz.rr.com
dns4.rr.com

That should fix your issue.
0
 
LVL 1

Author Comment

by:ctsmequon
ID: 22682531
Excellent. I missed that the DNS was hard coded in the router settings. Removed it and all is well. I wonder why Vista doesn't like that while XP doesn't care. Thanks again.
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