Only on 4 of the machines within the network does this error occur. It occurs on shutdown and when closing word. It tells me that normal.dot file is in use by another user and then asks me to save the file normal template. This has become very tedious when shutting down computers as it takes about 4 clicks to finally get word to stop acting up. This user is used on all of these workstations and when it tells me the path of the normal.dot its referring to the server file for this user.
I have tried all these steps:
(except registry editing, don't want to do that until last resort)
No viruses found. No add-ins, no symantec installs. Tried doing MSUPDATE to office service pack 3 but it failed because it said I didn't have the office install cd (I'm trying this remotely).