Solved

Remote Desktop connection failure with XP SP3

Posted on 2008-10-09
4
2,174 Views
Last Modified: 2013-11-21
I recently upgraded to SP3 on my work computer XP installation.

Prior to the upgrade I was happily using remote desktop to work from home.
It stopped working for me.  Now, I get a quick flash then nothing for just this one particular work computer.

All other RDP's work, just one fails. I can still log into all the other machines on my work network, none of which have been upgraded to SP3 yet.

Note: The machine I am trying to log TO has SP3, not the one I am logging in FROM.
Also, I have tried from machines with other OS versions and flavors, I have narrowed it down to being caused by XP SP3 because it is the leat common denominator.


Anyone know a fix?
0
Comment
Question by:EGormly
  • 2
4 Comments
 
LVL 2

Expert Comment

by:Dan560
ID: 22681201
Windows firewall issue? try connecting when its disabled
0
 
LVL 8

Expert Comment

by:Point-In-Cyberspace
ID: 22681261
0
 

Author Comment

by:EGormly
ID: 22681587
I really need to learn to add specifics no matter how small the details.  U
sually after the first response, the interest dries up in answering questions and I am stuck kicking myself.


Dan560: Firewall is disabled completely, I looked at that first before posting in case SP3 decided to turn it back on, I also made sure Remote Access was turned on and the proper USER had permission.


OK moving on,

Point-In-Cyberspace: it is not a connect to console issue.  Although I have used that in the past, I tried without it and from a clean laptop with no saved RDPs and I still get the quick flash and no connection. No error, no nothing.

http://www.lan-2-wan.com/2003-SP2.htm  is for Server 2003 with Sp2 which does not apply here. I read it anyway and nothing pertains to me.

http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_23517441.html
is a problem with an already estabished SP3 to SP3 problem which also doesn't apply to me, that solution involves enabling the active-x component in internet explorer for RDP but I do not use it in IE.
I use the RD GUI in Programs > Accessories > Communications

http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_23720577.html
this is the connect to console issue (I think...) and it doesn't apply


So I am back to square one.

I cannot connect to the SP3 machine but can connect to any other machine in my network.
If I test it with a machine not running Terminal Services I get a typical error and use a bogus IP I get the same error.. on this machine I get no error.


0
 

Accepted Solution

by:
EGormly earned 0 total points
ID: 22681794
Found the Problem and found a solution.
I checked my Event Log (Duh!) andfound the following error:

\SystemRoot\System32\RDPDD.dll failed to load

Aha!  The RDP DLL isn't loading.. so it's a dll issue not a connection issue.
So I did a little searhing..

The Problem:
The session image space is too small and it can't load any more drivers into it, not sure how that pertains to RDP but the solution below works!


The Solution:
It's a registry fix that increases the size of the session image space.  Add the following key:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management]
"SessionImageSize"=dword:00000020
Where 00000020 is hex for 32

Some have reported that turning off harware acceleration also works.
Display Properties --> Settings --> Advanced --> Troubleshoot, turn off "Hardware acceleration 

There are many reported errors like this so take your pick to learn more about it.
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Welcome to my series of short tips on migrations. Whilst based on Microsoft migrations the same principles can be applied to any type of migration. My first tip Migration Tip #1 – Source Server Health can be found here: http://www.experts-exchang…
Step by step guide to Clean and Sort your windows registry! Introduction: Always remember: A Clean registry = Better performance = Save your invaluable time In this article we're going to clear our registry manually! Yes, manually! The e…
This Micro Tutorial will give you a basic overview how to record your screen with Microsoft Expression Encoder. This program is still free and open for the public to download. This will be demonstrated using Microsoft Expression Encoder 4.
With the power of JIRA, there's an unlimited number of ways you can customize it, use it and benefit from it. With that in mind, there's bound to be things that I wasn't able to cover in this course. With this summary we'll look at some places to go…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now