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Exchange Incoming Email w/ Attachment Bouncing Back

Posted on 2008-10-09
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Last Modified: 2012-08-14
One of my co workers is not receiving emails with attachments from a particular sender's work account.  The sender reports that the emails are getting bounced back.

My coworker is able to receive emails I send with an attachment from my gmail account.  We run Exchange 2003 SP2.  Is it a problem on that particular sender's side or could it be an issue with our server?  

The sender is able to send the email with attachment just fine to my co workers gmail account.  

I don't know if it matters but my co worker is running Eudora on her Mac.  

It's a mystery to me!
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Question by:mansurw02
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Author Comment

by:mansurw02
ID: 22683497
Eudora or Entourage, I don't remember which :)  Anyways, that shouldn't matter.
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Accepted Solution

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kjanicke earned 500 total points
ID: 22685207
The non-delivery report will tell which server bounced the email and why.  Did they provide that information?
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Author Comment

by:mansurw02
ID: 22686839
I will have the sender forward the bounced back email to us and report back.
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Author Comment

by:mansurw02
ID: 22686859
I will have the sender forward the bounced back email to us and report back.
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Author Closing Comment

by:mansurw02
ID: 31504772
Thanks for that tip about having the sender forward the error report.  That helped narrow the problem down.  It wasn't so much an issue of attachments but rather email size.  I corrected the issues.
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