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I'll will create a new profile and see if that fixes it.<br />
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If the only thing he can't see is public folders, wouldn't I assume he's in online mode anyway? He's able to send and receive mail ok.
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I'll will create a new profile and see if that fixes it.

If the only thing he can't see is public folders, wouldn't I assume he's in online mode anyway? He's able to send and receive mail ok.

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Sending / Receiving emails has nothing to do with outlook in online / offline mode. The fact that OWA works fine this assumption was taken that online mode of OL &nbsp;should also work.
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Sending / Receiving emails has nothing to do with outlook in online / offline mode. The fact that OWA works fine this assumption was taken that online mode of OL  should also work.

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Thanks Exchange Geek. I checked the users laptop and he did have it set to work offline. As soon as I changed it the public folders were available. Easy!
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Thanks Exchange Geek. I checked the users laptop and he did have it set to work offline. As soon as I changed it the public folders were available. Easy!

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All I had to do was change it to work offline. 
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All I had to do was change it to work offline.

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One of our users in our network is unable to view Public Folders. He never could on his old company laptop or his current new one. He can however, log into Outlook Web Access and access them there.<br />
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The error he receives when trying to access the folder is: &quot;Unable to display the folder. Microsoft Office Outlook could not access the specified folder location. The connection to the Microsoft Exchange Server is unavailable. Outlook must be online or connected to complete this action.&quot;<br />
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We are using Exchange 2003 and user is using Outlook 2003.<br />

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One of our users in our network is unable to view Public Folders. He never could on his old company laptop or his current new one. He can however, log into Outlook Web Access and access them there.

The error he receives when trying to access the folder is: "Unable to display the folder. Microsoft Office Outlook could not access the specified folder location. The connection to the Microsoft Exchange Server is unavailable. Outlook must be online or connected to complete this action."

We are using Exchange 2003 and user is using Outlook 2003.


One user can't see Public Folders

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.

Outlook

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.