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One user can't see Public Folders

One of our users in our network is unable to view Public Folders. He never could on his old company laptop or his current new one. He can however, log into Outlook Web Access and access them there.

The error he receives when trying to access the folder is: "Unable to display the folder. Microsoft Office Outlook could not access the specified folder location. The connection to the Microsoft Exchange Server is unavailable. Outlook must be online or connected to complete this action."

We are using Exchange 2003 and user is using Outlook 2003.
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occ_user
Asked:
occ_user
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1 Solution
 
Exchange_GeekCommented:
Well, then why don't you request him to switch to online mode of Outlook - also, if you take my advise - create a brand new profile and check.
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occ_userAuthor Commented:
I'll will create a new profile and see if that fixes it.

If the only thing he can't see is public folders, wouldn't I assume he's in online mode anyway? He's able to send and receive mail ok.
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Exchange_GeekCommented:
Sending / Receiving emails has nothing to do with outlook in online / offline mode. The fact that OWA works fine this assumption was taken that online mode of OL  should also work.
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occ_userAuthor Commented:
Thanks Exchange Geek. I checked the users laptop and he did have it set to work offline. As soon as I changed it the public folders were available. Easy!
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occ_userAuthor Commented:
All I had to do was change it to work offline.
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