Solved

One user can't see Public Folders

Posted on 2008-10-09
5
1,436 Views
Last Modified: 2012-05-05
One of our users in our network is unable to view Public Folders. He never could on his old company laptop or his current new one. He can however, log into Outlook Web Access and access them there.

The error he receives when trying to access the folder is: "Unable to display the folder. Microsoft Office Outlook could not access the specified folder location. The connection to the Microsoft Exchange Server is unavailable. Outlook must be online or connected to complete this action."

We are using Exchange 2003 and user is using Outlook 2003.
0
Comment
Question by:occ_user
  • 3
  • 2
5 Comments
 
LVL 33

Accepted Solution

by:
Exchange_Geek earned 200 total points
ID: 22681710
Well, then why don't you request him to switch to online mode of Outlook - also, if you take my advise - create a brand new profile and check.
0
 

Author Comment

by:occ_user
ID: 22682428
I'll will create a new profile and see if that fixes it.

If the only thing he can't see is public folders, wouldn't I assume he's in online mode anyway? He's able to send and receive mail ok.
0
 
LVL 33

Expert Comment

by:Exchange_Geek
ID: 22685325
Sending / Receiving emails has nothing to do with outlook in online / offline mode. The fact that OWA works fine this assumption was taken that online mode of OL  should also work.
0
 

Author Closing Comment

by:occ_user
ID: 31504775
Thanks Exchange Geek. I checked the users laptop and he did have it set to work offline. As soon as I changed it the public folders were available. Easy!
0
 

Author Comment

by:occ_user
ID: 22686719
All I had to do was change it to work offline.
0

Featured Post

How does your email signature look on mobiles?

Do your employees use mobile devices to reply to emails? With mobile becoming increasingly important to the business world, it is in your best interest to make sure that your email signature looks great across all types of devices.

Join & Write a Comment

Exchange server is not supported in any cloud-hosted platform (other than Azure with Azure Premium Storage).
Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
In this video we show how to create a Resource Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: Navigate to the Recipients >> Resources tab.: "Recipients" is our default selection …
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…

708 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

19 Experts available now in Live!

Get 1:1 Help Now