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One user can't see Public Folders

Posted on 2008-10-09
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Last Modified: 2012-05-05
One of our users in our network is unable to view Public Folders. He never could on his old company laptop or his current new one. He can however, log into Outlook Web Access and access them there.

The error he receives when trying to access the folder is: "Unable to display the folder. Microsoft Office Outlook could not access the specified folder location. The connection to the Microsoft Exchange Server is unavailable. Outlook must be online or connected to complete this action."

We are using Exchange 2003 and user is using Outlook 2003.
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Question by:occ_user
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Accepted Solution

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Exchange_Geek earned 200 total points
ID: 22681710
Well, then why don't you request him to switch to online mode of Outlook - also, if you take my advise - create a brand new profile and check.
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Author Comment

by:occ_user
ID: 22682428
I'll will create a new profile and see if that fixes it.

If the only thing he can't see is public folders, wouldn't I assume he's in online mode anyway? He's able to send and receive mail ok.
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LVL 33

Expert Comment

by:Exchange_Geek
ID: 22685325
Sending / Receiving emails has nothing to do with outlook in online / offline mode. The fact that OWA works fine this assumption was taken that online mode of OL  should also work.
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Author Closing Comment

by:occ_user
ID: 31504775
Thanks Exchange Geek. I checked the users laptop and he did have it set to work offline. As soon as I changed it the public folders were available. Easy!
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Author Comment

by:occ_user
ID: 22686719
All I had to do was change it to work offline.
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