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Folders missine after upgrade

Posted on 2008-10-09
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Last Modified: 2012-05-05
I have an issue with a boss' machine.

We upgraded him from Outlook 2003 to Outlook 2007 per his request. After the upgrade Outlook kept opening up into safe mode. After trying to repair (diagnostic) it through office it wasn't fixed. After searching the net for a answer one of our guys came across a suggestion to remove the profile and set the user up all over again. While this did remove the safe mode setup it also removed a whole bunch of folders he had associated with the profile that never came back after being setup again with the new profile.

Any idea why the folders are missing and any chance we can some how get them back?

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Question by:dak11
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by:Kutyi
Kutyi earned 400 total points
ID: 22681913
By the sound of it you are using .PST files to store your email and not Exchange.  It sounds like a new PST was created.  If this is the case and you did not delete the old PST you can import the messages from old PST into the new.  If you deleted the old PST then you will need to try to recover the old PST file.

Hope this helps.....:)
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by:dak11
ID: 22685964
It's off an exchange server.

I'm going to check it again today. It's possible that it wasn't fully synchronized but when I left yesterday the folders still were not there.
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by:Kutyi
Kutyi earned 400 total points
ID: 22687095
If you turn-off the cached mode do the folders appear?
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dak11 earned 0 total points
ID: 22687250
The folders are there now. Must have been in the middle of synchronizing or something.
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Expert Comment

by:Kutyi
ID: 22687312
Good to here!
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