Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Folders missine after upgrade

Posted on 2008-10-09
5
Medium Priority
?
191 Views
Last Modified: 2012-05-05
I have an issue with a boss' machine.

We upgraded him from Outlook 2003 to Outlook 2007 per his request. After the upgrade Outlook kept opening up into safe mode. After trying to repair (diagnostic) it through office it wasn't fixed. After searching the net for a answer one of our guys came across a suggestion to remove the profile and set the user up all over again. While this did remove the safe mode setup it also removed a whole bunch of folders he had associated with the profile that never came back after being setup again with the new profile.

Any idea why the folders are missing and any chance we can some how get them back?

0
Comment
Question by:dak11
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 14

Assisted Solution

by:Kutyi
Kutyi earned 400 total points
ID: 22681913
By the sound of it you are using .PST files to store your email and not Exchange.  It sounds like a new PST was created.  If this is the case and you did not delete the old PST you can import the messages from old PST into the new.  If you deleted the old PST then you will need to try to recover the old PST file.

Hope this helps.....:)
0
 

Author Comment

by:dak11
ID: 22685964
It's off an exchange server.

I'm going to check it again today. It's possible that it wasn't fully synchronized but when I left yesterday the folders still were not there.
0
 
LVL 14

Assisted Solution

by:Kutyi
Kutyi earned 400 total points
ID: 22687095
If you turn-off the cached mode do the folders appear?
0
 

Accepted Solution

by:
dak11 earned 0 total points
ID: 22687250
The folders are there now. Must have been in the middle of synchronizing or something.
0
 
LVL 14

Expert Comment

by:Kutyi
ID: 22687312
Good to here!
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

610 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question