Solved

Change Tape drive on Storagetek L20

Posted on 2008-10-09
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Last Modified: 2013-12-01
Hi There,
 
I'm having a weird issue, I've got a tape drive crash few days ago and i purchased a used one. The tape by itself is fully functional but when I put it in the library I cant do any. Ive verify the SCSI ID and its fine he took the same as the old unit. I did some basic test already..  but Im not sure if I need to look at the tape or soft.

On the library, I start a cleaning job from the control panel, it took the tape into the drive, clean itself and put it back so I think the library is ok.

When Im starting a cleaning job on VERITAS, it says 10-15% done but no tape has been moved to the tape drive.  Normally, we can see a green arrow on the tape unit when its used.

Anyone have an idea where I can look first to troubleshoot our issue? Software ? hardware?  Sun tech charge around 1000$ for a visit!
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Question by:BecoLP
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Assisted Solution

by:honmapog
honmapog earned 100 total points
ID: 22689147
Try the following:
* Install the latest device drivers. http://seer.entsupport.symantec.com/docs/285593.htm
* Reboot if required.
* In Backup Exec, right-click the tape drive(s) and uncheck Enable. Right-click again and choose Delete.
* In Backup Exec, right-click the robot and uncheck Enable. Right-click again and choose Delete.
* Close the GUI
* Stop Backup Exec services.
* Run program files\veritas\backup exec\nt\tapeinst.exe. Choose to "Use VERITAS tape drivers for all devices". Also make sure to check "Delete entries for tape devices that are not available". run through the wizard.
* Start the services
* Start the GUI - try again.
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Accepted Solution

by:
BecoLP earned 0 total points
ID: 22711980
Hi there,

I did that solution already without success..   But i found a tracer.exe from Veritas utility to look at the low level scsi command and i fix it.

Thanks,
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