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In MS Outlook in an enterprise environment, a user's Deleted Items folder is populating at a rapid rate by itself. He put an item in Drafts and the item replicates hundreds of times to Deleted.

Posted on 2008-10-09
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Last Modified: 2010-03-06
In Outlook 2003 connected to an Exchange server, a user saved an item to Drafts. This item replicates gratuitously hundreds of times into the Deleted Items folder. I turned off auto archiving. The replication continues uncontrollably. The item was emailed earlier and appears normally in his Sent Items folder.
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Question by:philip38
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9 Comments
 
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Expert Comment

by:debuggerau
ID: 22683352
Try and disable the outlook rules and try another profile..
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Author Comment

by:philip38
ID: 22686783
I tried another profile to no avail. However, I did not look at rules on the current profile. Will do that now and report back.
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Expert Comment

by:debuggerau
ID: 22707526
is this for all users, or just one?
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Author Comment

by:philip38
ID: 22711604
This is just for one user. He has 40 rules sending mail into subfolders. But even with the new profile and no rules, it happened. Then it stopped for a few days. This monring Tuesday Oct 14th, it reocurred. This incident will happen sporadically. Yesterday I tried to force it to happen. He had a couple emails saved to draft. I had him put in addresses in the To: field, the condition during which it happened before. But yesterday I could not instigate the action. This morning it started happening again with hundreds of replicated copies of a single email slamming into Deleted items. What do I look for? This is only on his machine. No one else reports this happening. Again, I created a new profile for him sans rules and it still happened.
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LVL 23

Expert Comment

by:debuggerau
ID: 22716911
So did you actually see it happen, or are you taking his word?

When you go back, I'd suspect he has enabled a heap of rules, and he can show you the results, but I doubt with a new profile and no rules it would happen at all.

I also suspect he has these rules setup in a less than perfect manner causing lots of replications.

So when fixing this one, just stay there, document the actual actions and rules he takes and feed that back, I believe we will find that its a 19" error...
Namely 19" from the screen...

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Author Comment

by:philip38
ID: 22721601
Thanks, Debuggerau.First thing I did last week was  I made a new profile for him, and did not even look at rules. And the the replication continued. Unless I am wrong, making a new profile, the rules in the problem profile do not carry over, right? So I removed the test profile, seeing it was not an improvement.  After I read your post, I went up and yes he had about 40 rules. However, we went over each one and none directed mail into Deleted Items folder.  My colleague then wentto the user when the replication hit again (only on his machine in the Enterprise) and backed up all the rules, removed all the rules and restarted Outlook. Imported the file containing the rules, and started up again.
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LVL 23

Expert Comment

by:debuggerau
ID: 22736638
depending on the server version, you can now have server rules and client rules, so those on the client may not be the only ones to consider.
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Author Comment

by:philip38
ID: 22761877
We could only see client-side rules, but this sure seems like a server issue, seeing as the replication comes/came sporadically. I hope to close this out tomorrow.
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Accepted Solution

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debuggerau earned 250 total points
ID: 22763265
so even with all the rules turned off, its continued to replicate?
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