rwottowa
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Goldmine error: Unable to open table
Were having a problem with our GM database that suddenly started this afternoon. When starting up GM on a workstation and on the server, were getting this message: "Unable to open table." The login window shows it stops at the CONTACT2 table (see attached screenshot image)
I went into the SQL Server Enterprise Manager and tried to see if I could see data in the CONTACT2 table and all seems fine. When I check the properties for the tables, some of them show they were created today at 2:25pm. I am wondering if anyone was accidentally messing around in the database and did something that is causing the problem. (see attached screenshot image).
Anyone have an idea what is going on and how we can fix the problem?
error.jpg
SQL-Server.jpg
I went into the SQL Server Enterprise Manager and tried to see if I could see data in the CONTACT2 table and all seems fine. When I check the properties for the tables, some of them show they were created today at 2:25pm. I am wondering if anyone was accidentally messing around in the database and did something that is causing the problem. (see attached screenshot image).
Anyone have an idea what is going on and how we can fix the problem?
error.jpg
SQL-Server.jpg
1. I wonder if someone tried doing "Maintenance" on your GoldMine system. Reindexing is OK, but if they tried doing a rebuild, well, you're not really supposed to do a rebuild of a GoldMine SQL system. That process would, in fact, "create" new tables, which is one of your symptoms.
2. Any catastrophic machine failure recently, or any "event" that would cause the data to become corrupted? Not likely, I think.
3. Did GoldMine continue to work for users who didn't log out?
4. Have you tried bouncing the SQL box? Someone (or something) may have a deathgrip-type lock* on one or more of the tables.
Call me in the morning if #4 doesn't work.
Steven
*Oh, I'm sure there's a more technical term for this!
2. Any catastrophic machine failure recently, or any "event" that would cause the data to become corrupted? Not likely, I think.
3. Did GoldMine continue to work for users who didn't log out?
4. Have you tried bouncing the SQL box? Someone (or something) may have a deathgrip-type lock* on one or more of the tables.
Call me in the morning if #4 doesn't work.
Steven
*Oh, I'm sure there's a more technical term for this!
ASKER
1. I checked around but couldnt find anything that was done out of the ordinary.
2. No recent failures.
3. One user reported it was still working fine for him and he was logged in at the time. After I restarted the server, he couldnt get in either.
4. Thats usually my first try with this server. It is a bit unstable at times and I set up an automatic nightly reboot.
We couldn't wait any longer to fix this problem so I restored the database from our nightly backups. At least we can access the database again and everything is up and running.
2. No recent failures.
3. One user reported it was still working fine for him and he was logged in at the time. After I restarted the server, he couldnt get in either.
4. Thats usually my first try with this server. It is a bit unstable at times and I set up an automatic nightly reboot.
We couldn't wait any longer to fix this problem so I restored the database from our nightly backups. At least we can access the database again and everything is up and running.
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ASKER
One user was checking some field properties but she didn't make any changes, as far as she can remember. Disabling the Maintenance option is a good idea.
It's still running ok so it looks like it was just a one-time issue.
It's still running ok so it looks like it was just a one-time issue.
How is the application connecting to SQL? Windows Authentication? SQL Authentication?
I'm guessing that if those new tables have jsut been created, then you are lacking the appropriate permissions on those tables.
Can you restore your last SQL backup to a test database, and compare the two databases side-by-side?
Cheers
David