?
Solved

How to avoid having to reload users on a daily basis?

Posted on 2008-10-09
8
Medium Priority
?
746 Views
Last Modified: 2012-08-14
We run a BES ver 4.1.4.15 connected to Exchange 2003 SP2.

We have 5 users.

Daily, at least one, but sometimes as many as 5, users have to be 'reloaded' in order for connections to continue to the Balckberries.  

BB's are 8320.

Everything works fine except for the almost daily reload needed.
0
Comment
Question by:ValcomIT
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
8 Comments
 
LVL 33

Expert Comment

by:Exchange_Geek
ID: 22685105
This should definitely throw up some events on Exchange / Blackberry boxes - please have a look.
0
 
LVL 11

Expert Comment

by:ALogvin
ID: 22687088
OK, I would recommend you check out the application event logs on your BES server. This would be the first place to look. Most likely you are having reoccuring events... look for those. Copy/Paste a few different ones here.
0
 

Author Comment

by:ValcomIT
ID: 22688365
Alright, we are recieving two main messages with several subsets.  One of them is:

CDO helper 046d0df0 - worker thread 000010f0 not responding, Calling ProcessReqRespFromMapi

This message is repeated multiple times with the number/letter code being different.  That message flips back and forth with this message:

The description for Event ID ( 20000 ) in Source ( BlackBerry Controller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Unable to reconnect to Dispatcher 'BLACKBERRY'.

Both messages display a total of 9 times before switching between each other.  The second message has several subsets also, the difference being the last line:

The following information is part of the event: Could not connect to Service Control Manager at \\127.0.0.1: 1722.
The following information is part of the event: Unable to query service status of Dispatcher 'BLACKBERRY': 6.
The following information is part of the event: Unable to reconnect to Dispatcher 'BLACKBERRY'.
The following information is part of the event: Could not connect to Service Control Manager at \\127.0.0.1: 1722.
The following information is part of the event: Unable to query service status of Dispatcher 'BLACKBERRY': 6.
The following information is part of the event: Unable to reconnect to Dispatcher 'BLACKBERRY'.

The rest seem to be repeating these same messages.

Any ideas?

And thanks all for the replys so far.
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
LVL 11

Accepted Solution

by:
ALogvin earned 375 total points
ID: 22688833
What is your logging levels set at for your MAGT logs?


I remember this article:
http://www.blackberry.com/btsc/articles/178/KB14066_f.SAL_Public.html

It was fixed in MR2 for BES 4.1 SP4. Looking at your version, i dont think you have any MR's installed? This issue doesnt look *exactly* like it, but looks very similar.

Finally... look in your MAGT files for "CDO.DLL", and verify it is the same version your Exchange server is using.
0
 

Author Comment

by:ValcomIT
ID: 22703900
We are applying the MR2, install didn't go smooth, working out the update and we'll see if it resolves the issue.
0
 

Author Comment

by:ValcomIT
ID: 22759760
We finnaly got Maintenence release 6 to install, reactivated the blackberry device, and have not had an issue with synchronization.

Now, however, the blackberry device will not delete some e-mails on the phone.  We will be troubleshooting this issue though, and thanks all for the help.
0
 
LVL 11

Expert Comment

by:ALogvin
ID: 22759780
no problem. if you dont resolve the deleting issue, feel free to ask another question!
0
 

Author Closing Comment

by:ValcomIT
ID: 31504857
Thans for the suggestion.  When we downloaded and installed the latest maintenence release it ran just fine.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There are many BlackBerry shortcuts which will work for most BlackBerry devices for messaging, browsing, composing messages and more. Once you get the hang of it, using these shortcuts will make you much quicker on the draw and help you harness the…
For many people, the BlackBerry is an indispensable tool during their working day. The ability to have your emails delivered swiftly and securely to your hand can improve your personal efficiency immensely. So, how many people do you see with their …
Michael from AdRem Software outlines event notifications and Automatic Corrective Actions in network monitoring. Automatic Corrective Actions are scripts, which can automatically run upon discovery of a certain undesirable condition in your network.…
In this brief tutorial Pawel from AdRem Software explains how you can quickly find out which services are running on your network, or what are the IP addresses of servers responsible for each service. Software used is freeware NetCrunch Tools (https…
Suggested Courses
Course of the Month15 days, 7 hours left to enroll

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question