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Exchange internal email history missing

Posted on 2008-10-10
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Last Modified: 2012-05-05
This is weird, If a user sends an email internally (either new or forwarded) the email history disappears, yet if the receiver of the email forwards the email with the missing history to an external address it all reappears.  All clients are using Outlook 2003 with all latest patches.
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Question by:ConsultaNet
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Expert Comment

by:scurlaruntings
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What are you referring to when you say "history"? Do you mean the headers within the email? If so that is normal and how exchange works with internal relaying. Only external messages and incoming messages have the headers appended to them.
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by:ConsultaNet
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No not the headers, If I send you an email, when you reply your original email is included within the reply, then if I reply to you the two original emails are within my reply.  These are all removed (or more precisely not displayed) if the recipient is an internal client. But they are displayed if the recipient is an external email address.  I have checked and all the clients have the include original email text setting set in \tools\preferences\email options\on replies and forwards in Outlook.  It must be something within Exchange that is not displaying the email history because if you, as the recipient of an email with no history forwards it to me saying look here is an example of an email with no history it arrives complete with history.  One other clue if you check the senders Sent Items the history is missing.
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by:gupnit
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Hi,
Please goto OWA and check there if you can see the full mails
Let me know
Thanks
Nitin
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Author Comment

by:ConsultaNet
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Hi,
I've investigated further and if you view the emails in OWA they are still the same (history missing) except it's not the full history missing just the email content.  All the emails are there but the content is missing.  These clients use an Outlook stationary and that is shown.  As a test I recreated the path of one of the emails to see when the history dissapeared, and although the original user created the email and I forwarded it to all the same recipients nothing happened! all the history was there.
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Expert Comment

by:gupnit
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Great...
So you have it !
Cheers
Nitin
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Author Comment

by:ConsultaNet
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Hi, Sorry it has been so long but I have been investigating further.  This is still happening, but as I said in my previous post it is intermittant and I am unable to replicate it even if I send from and to the same users.  The information missing is the body of the original email, any signatures or stationary used are still there.  I think the body text is actually missing rather than just not being shown as it is missing whether viewed by Outlook or OWA it is even missing in the senders sent items.
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Accepted Solution

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ConsultaNet earned 0 total points
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Resolved!
The problem turned out to be with the Outlook Stationary.  It would get corrupted (I don't know where) and then the replying client would not include the text of the email, just the stationary and signature.  Removed the stationary and all now OK.
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