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Problems setting up remote printing to public IP address

Posted on 2008-10-10
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Last Modified: 2012-05-05
We need to setup printing from one location to a TCP/IP enable printer in another. The printing location has an HP2015dn and a Sonicwall TZ170. The Sonicwall is set in 1-to-1 NAT mode.

Let's say the private IP of the printer is a.b.c.d and the public IP on the Sonicwall is w.x.y.z. I have configured the Sonicwall to translate traffic from w.x.y.z to a.b.c.d The firewall is open for TCP9100 (RAW) on w.x.y.d (Don't worry, I have restricited the source address to the remote office's IP only) We have several other IP addresses configured in this way on this Sonicwall, translating to mail servers, Citrix servers, File servers etc and they are all working properly, therefore I am pretty sure the NAT config is correct, although perhaps I need to open some other ports in the firewall.

In the remote office I have installed a local printer on my PC connecting to a TCP/IP port configured as the public address of the printer i.e. w.x.y.z, however the print documents are just sitting in my local print queue.

Thanks.
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Question by:pedcom
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Expert Comment

by:hdhondt
ID: 22691700
I assume you can pring the printer from the PC.

Try also opening ports 161 and 162 (SNMP). And, if the driver is set to use LPR instead of Raw, you need to open port 515.
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by:pedcom
ID: 22703499
Thanks hdhondt,

I've actually set the firewall to allow all ports through to the printer temporarily.
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by:hdhondt
hdhondt earned 1000 total points
ID: 22708520
Can you actually ping the printer? If you can, can you telnet to it?
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pedcom earned 0 total points
ID: 22709879
Hi hdhondt,

No I couldn't telnet or ping. I spoke to their ISP again and the range they gave me wasn't useable. That is now resolved and printing is working fine.
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LVL 39

Expert Comment

by:hdhondt
ID: 22709910
Glad it's been resolved, but it looks as if you left out some vital information, such as the fact you are using an ISP, and the actual IP addresses.

You should provide some more detail so others will have a better idea what the problem was. Then close the question and reclaim your points as you fixed it yourself.
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