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Installing Exchange System Manager (ESM) after BES 4.1

Posted on 2008-10-10
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Last Modified: 2012-05-05
Good Morning,

I have been tasked with setting up a BES server for my company. I downloaded BES version 4.1 to be installed on a new machine with Windows Server 03. I also run an SBS03 server which is where exchange is installed and running. After following the instructions provided by RIM for creating the besadmin service account and exchange permission, I am getting the following error in my event logs on the BES server.

{r} MAPIMailbox::MAPIMailbox(2) - OpenMsgStore (0x8004011d) failed, MailboxDN=/o=XXXXX/ou=first administrative group/cn=Recipients/cn=username, ServerDN=/o=XXXXX/ou=first administrative group/cn=Configuration/cn=Servers/cn=XXXXXSBS/cn=Microsoft Private MDB

{username} MAPIMailbox::~MAPIMailbox - DeleteAllDeviceSearches (0x00000000) failed

User username not started

Additionally, I made the mistake of following my friends similar setup which lacked the ESM tools, so I installed and patched them to match Exchange 03 on my SBS server AFTER I did my BES installation.

My question is, do I need to reinstall BES now that the tools are properly installed?
Is my error in line with the mistake I have made, and once I do this reinstall I should be setup correctly, or does this error make you think I have a separate problem?

Thanks for your help in advance.

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Question by:RichAtAvaline
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by:SysExpert
ID: 22689799
I don't know for sure, but I would try the BES uninstall, reinmstall first, and if no go, then start from scratch.

ALSO SBS has all sorts of quirks, so be very careful - see if there is an install DOC just for an SBS environment.


I hope this helps !
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Accepted Solution

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RichAtAvaline earned 0 total points
ID: 22703586
Well, apparently the Exchange System Manager issue was irrelevant.

After confirming permissions in Exchange, I checked a level below the first administrative group in the actual store security and it was not inheriting permissions. Once the besadmin account was added to the store for Administer Information Store, Receive As and Send As, the errors cleared up, and we were able to activate and apply a device to a user.

Hopefully this helps someone in the future. Be sure to check permssions are carrying thru the store security as well as the First Admin Group.
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