1. When an inbound call is answered by my IVR campaign, I'd like to parse a text file to see if a 7 digit number exists before letting them into the survey. Can you direct me to some samples that will parse an entire file (plain ascii text file) and look for the occurrence of a 7 digit number that the caller enters at the beginning of a survey IVR.
As an example. "please enter your 7 digit customer number followed by the # button". Store that number in a variable then parse a file and if it matches the record continue with the IVR.
2. I need to make a recording in the IVR and then rename that recording to the 7 digit number plus the question number. Say in Question 4 we ask them to tell us about their recent service experience at a dealership. I'd like to make a recording and call it the Q4-"7 digit number".
Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.
The point of this post is to give you a copy/paste installation solution to setting up Asterisk 1.6 on Ubuntu 9.04 (or similar) server.
# Setup the system
apt-get install subversion
apt-get install make
apt-get install linux-source kernel-p…
So you think no one can listen in on your VOIP conversations, eh? Well... if you haven't setup Secure Real Time Transport (SRTP), your voice communications can be hacked into by just about anyone!
First, let's talk about the intended audience for…
In a recent question (https://www.experts-exchange.com/questions/28997919/Pagination-in-Adobe-Acrobat.html) here at Experts Exchange, a member asked how to add page numbers to a PDF file using Adobe Acrobat XI Pro. This short video Micro Tutorial sh…
Nobody understands Phishing better than an anti-spam company. That’s why we are providing Phishing Awareness Training to our customers.
According to a report by Verizon, only 3% of targeted users report malicious emails to management. With compan…