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Outlook keeps 'Trying to Connect' to Exchange Server

Posted on 2008-10-10
Medium Priority
Last Modified: 2012-08-13
We have SBS2003 with Exchange Server 2003. Everyone uses laptops with Outlook configured to connect over the Internet.

One client has an Vista Business laptop with Outlook 2007. He has has just gone out to China for a few weeks. Before he left the UK everything was ok. Since he arrived in China, he cannot send or retrieve email. The status is continually 'Trying to connect'. Everything else is working ok for him. He can browse websites, he can TS into our Terminal Server and he can get his webmail on OWA. We have a couple of people permanently out in China. Their laptops are connecting to the Exchange Server over the internet just fine.

So what might the problem be with this particular client who has just arrived in China.

Question by:ipendlebury
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LVL 12

Expert Comment

ID: 22687498
If this user is behind a different router then that is your issue.

Author Comment

ID: 22687592
Thanks for the reply. Could you elaborate please?

He travels around a lot. He connects via whatever service the hotel provides. When he was in Hong Kong he had no problems.

In our China Office, there are 3 other clients. They have no problems. When he is in their office he cannot connect Outlook. He has the same problem at the hotel there.

Wherever he travelled in the UK and other countries he had no problem.

LVL 12

Accepted Solution

michaelgoldsmith earned 2000 total points
ID: 22714954
The only advice I can offer is to check the settings on the users that do work from that office and see if there is anything different in the setups.

Author Comment

ID: 22719099
My dificulty is that I am in the UK and I am attempting to solve a problem in China. I've told them to find someone local to take a look at the problem. I'll accept your latest comment and thank you for your assistance.
LVL 12

Expert Comment

ID: 22719901
Thanks. I would suggest putting some sort of VNC software on your laptops so you can at least have a shot of troubleshooting issues like this.

www.logmein.com is a good (free) service.

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