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Snapshot viewer not working when certain printers are default

Posted on 2008-10-10
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Last Modified: 2012-08-13
We've installed two new Ineo 421 Printer / Scanner / fax machines on our Windows domain. We use access as a front end on an internal CRM-type system. We use snapshot viewer for reporting. When either of the new Indo421's are set as default printer, the snapshot viewer stuff won't run, no error messages, nothing. As soon as you change the default printer to any other printer (One is an Ineo 350; PDF printers etc all work fine) anything that uses snapshot viewer to make a report before printing doesn't run.

All updates etc are applied to access and the snapshot viewer installs are from the latest install files.
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Question by:freeversed
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LVL 84
ID: 22688774
I'd assume this is because Access isn't compatible with the driver for that printer.

The simplest way would be to just check the printer before you show that report and change it if need be. Here's a link:

http://msdn.microsoft.com/en-us/library/aa139946(office.10).aspx

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by:freeversed
ID: 22710817
@LSMConsulting

Thank you for your reply.

Yes, changing the default printer is the current work-around we are using. I'm looking to completely solve the issue. I will be changing drivers on one of the less used Ineo421's to test that strategy as a solution.
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LVL 84
ID: 22710845
I'd consider the work-around as 'solving" this issue ... you cannot control whether Access can work with a particular printer driver, nor can you write your own driver for that printer (at least I assume you cannot) ... therefore your only solution would be to not allow Access to interact with the printer.
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freeversed earned 0 total points
ID: 22725700
Ok, problem solved.

I changed the printer drivers from the PCL drivers which the technicians recommended to PostScript drivers. This solves the issue, Access can now create SNP files while either of the printers are set as default.

Fre.
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