Unable to view pictures in emails

I have a remote user who is unable to view pictures in Oultook 2003.  It is difficult for me to reach out and touch her PC.  I have had her try one suggestion I read here about picture options in Outlook (which I currently can not find). But it did not work.  Is there something in her Browser that I should look into?
GSHUNKAsked:
Who is Participating?
 
gr33dConnect With a Mentor Commented:
From the menu bar, Tools --> Options --> Security Tab --> click "Change Automatic Download Settings..."

From here, make sure everything is checked
Click OK
Click OK

When viewing an e-mail with image attachments, they probably won't display right away, but the user should have a gray (probably gray) bar near the top of the message that says "click this to download images..."

hope this help!
0
 
war1Connect With a Mentor Commented:
Hello GSHUNK,

1. Outlook blocks images. Here is how to unblock them
http://office.microsoft.com/en-us/outlook/HP010859521033.aspx

2. By default, Outlook 2003 blocks all HTML content that is referenced by an external location.  Here is how to turn if off
http://support.microsoft.com/kb/831608

3. The Outlook folder where images open may be full. Clear the files from Outlook cache folder OLKxx.  This folder is difficult to access. Here is a way to access the folder and files
http://www.outlook-tips.net/archives/2003/20030828.htm

In Vista, the Secure Temp folder is located at C:\Users\\AppData\Local\Temporary Internet Files\Content.Outlook\X30MWG3N

Hope this helps!
war1
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.