Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

exchange GAL issue 2003 sp2

Posted on 2008-10-10
7
Medium Priority
?
221 Views
Last Modified: 2010-04-07
GAL

we have a few users who cant not see external contacts in the GAL

they can see them if they select just external contacts though
and all other users can see the external contacts in the gal

rebuilt it re down loaded etc
any reason?
0
Comment
Question by:mhamer
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
7 Comments
 
LVL 33

Expert Comment

by:Exchange_Geek
ID: 22690104
Are all users using OL / OWA ?
Which versions of OL has been tested so far ?
Is it the same condition when OWA is accessed by affected users ?
Have you tried to recreate profiles ?
Switch from offline to native mode of OL ?
0
 

Author Comment

by:mhamer
ID: 22739569
ol and owa
2003
yes owa is same
yes recreated profiles
in online mode it work s offline it doesnt  (thats the problem)

i can see a possible cause
there are a couple of contacts that do show these have email address that exist with in out org  the ones that dont show only have there external email address
0
 
LVL 33

Expert Comment

by:Exchange_Geek
ID: 22742215
Ok, let me get something clear - you have couple of contacts created in AD who have internal email address as well as external.

The ones who are having internal ones - are seen in GAL easily (in offline mode)
The ones who are having external ones - are not seen in GAL (in offline mode)

Am i correct here ??
0
Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

 

Author Comment

by:mhamer
ID: 22742281
yes correct
0
 
LVL 33

Expert Comment

by:Exchange_Geek
ID: 22742464
Well, then why not concentrate on checking if Offline address list is actually being generating or simply giving you a slip.

Please increase diagnostic logging on OAL Generator under MSExchangeSA to maximum. This would be found under server properties.

Now, go under recipients - offline address list - default offline address list - right click rebuild.

Check application log for errors - please post here.
0
 

Author Comment

by:mhamer
ID: 22742500
sorted

the email address wasnt primary  set it to primary and it populated
0
 
LVL 33

Accepted Solution

by:
Exchange_Geek earned 1500 total points
ID: 22742559
Rebuild once more and check if event id 9106 starts and event id 9107 ends succesfully.

Well, create a new outlook profile in offline mode and keep fingers crossed that those external contacts are seen in GAL
0

Featured Post

Free Backup Tool for VMware and Hyper-V

Restore full virtual machine or individual guest files from 19 common file systems directly from the backup file. Schedule VM backups with PowerShell scripts. Set desired time, lean back and let the script to notify you via email upon completion.  

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The core idea of this article is to make you acquainted with the best way in which you can export Exchange mailbox to PST format.
This month, Experts Exchange sat down with resident SQL expert, Jim Horn, for an in-depth look into the makings of a successful career in SQL.
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

618 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question