?
Solved

exchange GAL issue 2003 sp2

Posted on 2008-10-10
7
Medium Priority
?
218 Views
Last Modified: 2010-04-07
GAL

we have a few users who cant not see external contacts in the GAL

they can see them if they select just external contacts though
and all other users can see the external contacts in the gal

rebuilt it re down loaded etc
any reason?
0
Comment
Question by:mhamer
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
7 Comments
 
LVL 33

Expert Comment

by:Exchange_Geek
ID: 22690104
Are all users using OL / OWA ?
Which versions of OL has been tested so far ?
Is it the same condition when OWA is accessed by affected users ?
Have you tried to recreate profiles ?
Switch from offline to native mode of OL ?
0
 

Author Comment

by:mhamer
ID: 22739569
ol and owa
2003
yes owa is same
yes recreated profiles
in online mode it work s offline it doesnt  (thats the problem)

i can see a possible cause
there are a couple of contacts that do show these have email address that exist with in out org  the ones that dont show only have there external email address
0
 
LVL 33

Expert Comment

by:Exchange_Geek
ID: 22742215
Ok, let me get something clear - you have couple of contacts created in AD who have internal email address as well as external.

The ones who are having internal ones - are seen in GAL easily (in offline mode)
The ones who are having external ones - are not seen in GAL (in offline mode)

Am i correct here ??
0
NFR key for Veeam Agent for Linux

Veeam is happy to provide a free NFR license for one year.  It allows for the non‑production use and valid for five workstations and two servers. Veeam Agent for Linux is a simple backup tool for your Linux installations, both on‑premises and in the public cloud.

 

Author Comment

by:mhamer
ID: 22742281
yes correct
0
 
LVL 33

Expert Comment

by:Exchange_Geek
ID: 22742464
Well, then why not concentrate on checking if Offline address list is actually being generating or simply giving you a slip.

Please increase diagnostic logging on OAL Generator under MSExchangeSA to maximum. This would be found under server properties.

Now, go under recipients - offline address list - default offline address list - right click rebuild.

Check application log for errors - please post here.
0
 

Author Comment

by:mhamer
ID: 22742500
sorted

the email address wasnt primary  set it to primary and it populated
0
 
LVL 33

Accepted Solution

by:
Exchange_Geek earned 1500 total points
ID: 22742559
Rebuild once more and check if event id 9106 starts and event id 9107 ends succesfully.

Well, create a new outlook profile in offline mode and keep fingers crossed that those external contacts are seen in GAL
0

Featured Post

Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Sha…
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
Suggested Courses

801 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question