exchange GAL issue 2003 sp2

GAL

we have a few users who cant not see external contacts in the GAL

they can see them if they select just external contacts though
and all other users can see the external contacts in the gal

rebuilt it re down loaded etc
any reason?
mhamerAsked:
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Exchange_GeekConnect With a Mentor Commented:
Rebuild once more and check if event id 9106 starts and event id 9107 ends succesfully.

Well, create a new outlook profile in offline mode and keep fingers crossed that those external contacts are seen in GAL
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Exchange_GeekCommented:
Are all users using OL / OWA ?
Which versions of OL has been tested so far ?
Is it the same condition when OWA is accessed by affected users ?
Have you tried to recreate profiles ?
Switch from offline to native mode of OL ?
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mhamerAuthor Commented:
ol and owa
2003
yes owa is same
yes recreated profiles
in online mode it work s offline it doesnt  (thats the problem)

i can see a possible cause
there are a couple of contacts that do show these have email address that exist with in out org  the ones that dont show only have there external email address
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Exchange_GeekCommented:
Ok, let me get something clear - you have couple of contacts created in AD who have internal email address as well as external.

The ones who are having internal ones - are seen in GAL easily (in offline mode)
The ones who are having external ones - are not seen in GAL (in offline mode)

Am i correct here ??
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mhamerAuthor Commented:
yes correct
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Exchange_GeekCommented:
Well, then why not concentrate on checking if Offline address list is actually being generating or simply giving you a slip.

Please increase diagnostic logging on OAL Generator under MSExchangeSA to maximum. This would be found under server properties.

Now, go under recipients - offline address list - default offline address list - right click rebuild.

Check application log for errors - please post here.
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mhamerAuthor Commented:
sorted

the email address wasnt primary  set it to primary and it populated
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