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sprtcmd.exe is stopping other programs.

Posted on 2008-10-10
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Last Modified: 2012-05-05
There is a process running called sprtcmd.exe.  This process keeps an older 16-bit program from running.   I can open the Task Manager and end the process, and then the 16-bit program starts just fine.  However, The process restarts every time the computer restarts and sometimes it just restarts on its own.  I have searched for the file, deleted it and still it starts.  I don't know this for sure, but it seems to be associated with some sort of DELL update program.  Any ideas on how to get rid of this process? Thanks.

-Paul  
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Question by:paulfarmer
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6 Comments
 
LVL 8

Assisted Solution

by:eXpeLLeD_4RM_heLL
eXpeLLeD_4RM_heLL earned 450 total points
ID: 22688723
sprtcmd.exe is part of the dell support program. If you want to remove it, go to start -> run -> msconfig.
Click on startup and search through the list for Dell Support Agent, ensure that it is the correct file before unchecking the check box and restart your pc.
It should be removed thereafter
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Assisted Solution

by:Hardeep_Saluja
Hardeep_Saluja earned 50 total points
ID: 22691678
except startup.. check in services tab of msconfig.. that is more vital
Uncheck it from there .. and restart
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Author Comment

by:paulfarmer
ID: 22736018
Two problems:
#1. When I unselect it in services, then msconfig goes into diagnostic startup or selective startup. Either way, it will not stay unselected when I Normal Startup.

#2. I cannot find the file in the services tab.

Thanks.

-Paul
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Assisted Solution

by:eXpeLLeD_4RM_heLL
eXpeLLeD_4RM_heLL earned 450 total points
ID: 22742835
go to start -> run -> services.msc search for Dell Support Agent in the list, disable the startup type and stop the services
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Accepted Solution

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paulfarmer earned 0 total points
ID: 22842171
eXpeLLeD,
I ended up just uninstalling The Dell Support Agent.  That solved the problem.  Not exactly the solution that you said, but nevertheless you definitely pointed me in the right direction.  I'll throw you some points. Thanks.

-Paul
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LVL 8

Expert Comment

by:eXpeLLeD_4RM_heLL
ID: 22845339
thanks my man....glad to be of help
 
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