Solved

sprtcmd.exe is stopping other programs.

Posted on 2008-10-10
6
711 Views
Last Modified: 2012-05-05
There is a process running called sprtcmd.exe.  This process keeps an older 16-bit program from running.   I can open the Task Manager and end the process, and then the 16-bit program starts just fine.  However, The process restarts every time the computer restarts and sometimes it just restarts on its own.  I have searched for the file, deleted it and still it starts.  I don't know this for sure, but it seems to be associated with some sort of DELL update program.  Any ideas on how to get rid of this process? Thanks.

-Paul  
0
Comment
Question by:paulfarmer
  • 3
  • 2
6 Comments
 
LVL 8

Assisted Solution

by:eXpeLLeD_4RM_heLL
eXpeLLeD_4RM_heLL earned 450 total points
ID: 22688723
sprtcmd.exe is part of the dell support program. If you want to remove it, go to start -> run -> msconfig.
Click on startup and search through the list for Dell Support Agent, ensure that it is the correct file before unchecking the check box and restart your pc.
It should be removed thereafter
0
 
LVL 6

Assisted Solution

by:Hardeep_Saluja
Hardeep_Saluja earned 50 total points
ID: 22691678
except startup.. check in services tab of msconfig.. that is more vital
Uncheck it from there .. and restart
0
 
LVL 4

Author Comment

by:paulfarmer
ID: 22736018
Two problems:
#1. When I unselect it in services, then msconfig goes into diagnostic startup or selective startup. Either way, it will not stay unselected when I Normal Startup.

#2. I cannot find the file in the services tab.

Thanks.

-Paul
0
Connect further...control easier

With the ATEN CE624, you can now enjoy a high-quality visual experience powered by HDBaseT technology and the convenience of a single Cat6 cable to transmit uncompressed video with zero latency and multi-streaming for dual-view applications where remote access is required.

 
LVL 8

Assisted Solution

by:eXpeLLeD_4RM_heLL
eXpeLLeD_4RM_heLL earned 450 total points
ID: 22742835
go to start -> run -> services.msc search for Dell Support Agent in the list, disable the startup type and stop the services
0
 
LVL 4

Accepted Solution

by:
paulfarmer earned 0 total points
ID: 22842171
eXpeLLeD,
I ended up just uninstalling The Dell Support Agent.  That solved the problem.  Not exactly the solution that you said, but nevertheless you definitely pointed me in the right direction.  I'll throw you some points. Thanks.

-Paul
0
 
LVL 8

Expert Comment

by:eXpeLLeD_4RM_heLL
ID: 22845339
thanks my man....glad to be of help
 
0

Featured Post

Portable, direct connect server access

The ATEN CV211 connects a laptop directly to any server allowing you instant access to perform data maintenance and local operations, for quick troubleshooting, updating, service and repair.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to record audio from input sources to your PC – connected devices, connected preamp to record vinyl discs, streaming media, that play through your audio card: Vista, Windows 7, Windows 8, Windows 8.1 and Windows 10 – both 32 bit & 64.
Learn how to PXE Boot both BIOS & UEFI machines with DHCP Policies and Custom Vendor Classes
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.

830 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question