?
Solved

sprtcmd.exe is stopping other programs.

Posted on 2008-10-10
6
Medium Priority
?
720 Views
Last Modified: 2012-05-05
There is a process running called sprtcmd.exe.  This process keeps an older 16-bit program from running.   I can open the Task Manager and end the process, and then the 16-bit program starts just fine.  However, The process restarts every time the computer restarts and sometimes it just restarts on its own.  I have searched for the file, deleted it and still it starts.  I don't know this for sure, but it seems to be associated with some sort of DELL update program.  Any ideas on how to get rid of this process? Thanks.

-Paul  
0
Comment
Question by:paulfarmer
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 8

Assisted Solution

by:eXpeLLeD_4RM_heLL
eXpeLLeD_4RM_heLL earned 1800 total points
ID: 22688723
sprtcmd.exe is part of the dell support program. If you want to remove it, go to start -> run -> msconfig.
Click on startup and search through the list for Dell Support Agent, ensure that it is the correct file before unchecking the check box and restart your pc.
It should be removed thereafter
0
 
LVL 6

Assisted Solution

by:Hardeep_Saluja
Hardeep_Saluja earned 200 total points
ID: 22691678
except startup.. check in services tab of msconfig.. that is more vital
Uncheck it from there .. and restart
0
 
LVL 4

Author Comment

by:paulfarmer
ID: 22736018
Two problems:
#1. When I unselect it in services, then msconfig goes into diagnostic startup or selective startup. Either way, it will not stay unselected when I Normal Startup.

#2. I cannot find the file in the services tab.

Thanks.

-Paul
0
Get real performance insights from real users

Key features:
- Total Pages Views and Load times
- Top Pages Viewed and Load Times
- Real Time Site Page Build Performance
- Users’ Browser and Platform Performance
- Geographic User Breakdown
- And more

 
LVL 8

Assisted Solution

by:eXpeLLeD_4RM_heLL
eXpeLLeD_4RM_heLL earned 1800 total points
ID: 22742835
go to start -> run -> services.msc search for Dell Support Agent in the list, disable the startup type and stop the services
0
 
LVL 4

Accepted Solution

by:
paulfarmer earned 0 total points
ID: 22842171
eXpeLLeD,
I ended up just uninstalling The Dell Support Agent.  That solved the problem.  Not exactly the solution that you said, but nevertheless you definitely pointed me in the right direction.  I'll throw you some points. Thanks.

-Paul
0
 
LVL 8

Expert Comment

by:eXpeLLeD_4RM_heLL
ID: 22845339
thanks my man....glad to be of help
 
0

Featured Post

Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Sometimes clients can lose connectivity with the Lotus Notes Domino Server, but there's not always an obvious answer as to why it happens.   Read this article to follow one of the first experiences I had with Lotus Notes on a client's machine, my…
This article provides a convenient collection of links to Microsoft provided Security Patches for operating systems that have reached their End of Life support cycle. Included operating systems covered by this article are Windows XP,  Windows Server…
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question