jstakely
asked on
Paper tray selection doesn't work when printing through citrix.
I installed an additional paper tray on a Dell 1720dn printer and am having difficulty getting the published app to use the tray selection that I make when I try to print something. I have a specific form loaded in tray 2, and blank paper loaded in tray 1, both letter sized. If I print something from the PC (not thru citrix) it uses the paper tray that I select. If I print thru the Citrix published app, it will ONLY print from tray 1, no matter when I select. All drivers are current.
Zaheer Iqbal
Try settings another printer the same put name it Tray1 and and change the settings on the print server to refelect this.
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I have the Dell drivers installed on the Citrix server, as well as the print server that this printer is running on. Would the UPD be being used in this case????
it depends on your citrix policies. You can tell which driver they are using by logging in as an admin to the citrix desktop (or going to it if it is onsite) and then looking at the printers folder. On the far right it will let you know if it is the native driver or the citrix universal.
If it is still the citrix universal then you can look at your citrix policies (not group policies) by going into the citrix presentation server console.
If it is still the citrix universal then you can look at your citrix policies (not group policies) by going into the citrix presentation server console.
BTW even with that there are some printers that still will not transfer the info for 2nd and 3rd trays over in the client session. I have had this on a few copier/printers, where I have had to install two instances of the printer, one of which forces it to pull from the correct tray.
Some Dell's work great in citrix but others do not have the full functionality. I have noticed the ones made by Lexmark (which this one is I am almost sure) have more issues.
For the short term you can do the 2nd printer option with the same printer, but I have had very few issues with HP printers when you have to have more of the secondary options available such as print drawers and duplexing.
Some Dell's work great in citrix but others do not have the full functionality. I have noticed the ones made by Lexmark (which this one is I am almost sure) have more issues.
For the short term you can do the 2nd printer option with the same printer, but I have had very few issues with HP printers when you have to have more of the secondary options available such as print drawers and duplexing.