?
Solved

Meeting update error: "The item could not be saved because it has been changed by another user or in another window"

Posted on 2008-10-10
4
Medium Priority
?
755 Views
Last Modified: 2012-05-05
Hi there,

We implemented a BlackBerry Enterprise Server in July and things have gone fairly smoothly, with the exception of the executive assistant. She is equipped with a BlackBerry device (Curve 8310 -
provisioned through enterprise activation, not desktop software) in an Exchange 2003/Windows XP/Office 2003 environment.

She handles the scheduling and updating of our executive's meetings, and periodically receives the following error when trying to modify an appointment sent from her own mailbox: "The item could not be saved because it has been changed by another user or in another window." Office is fully patched (as referenced here: http://support.microsoft.com/kb/935411) and RIM's support site only references an Office XP specific issue. She brought it to my attention today and I tried switching her to cached mode to see if that helps, but it's too soon to tell.

The best reference I've found thus far is this: http://www.blackberryforums.com/bes-admin-corner/120091-item-could-not-saved-because-has-been-changed.html, which is similar, but deals with accepting meetings, not updating them.

Any feedback is appreciated.
0
Comment
Question by:chrisrickert
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 6

Expert Comment

by:kavlins
ID: 22691109
  • Update Ms. Exchange Server completely
  • Same as on BB server
  • restart both servers after updation
0
 
LVL 6

Expert Comment

by:kavlins
ID: 22691147
Also check if her calender is shared..
0
 

Author Comment

by:chrisrickert
ID: 22706580
Her calendar is not shared. When you say update the Exchange and BES server, are you referring to Microsoft updates? If so, we have a monthly maintenance period, during which applicable Microsoft updates are applied. The most recent update and reboot was approximately 3 weeks ago, but this problem has been persisting for multiple months.

Any other ideas you might have are appreciated.
0
 

Accepted Solution

by:
chrisrickert earned 0 total points
ID: 22790304
Anybody have any ideas on this one? The issue still persists for our user and the Exchange and BES servers are up to date. Her calendar is not shared. She told me earlier today that whenever she encounters this issue with a particular meeting request, she just waits a few days, tries it again, and it works fine. I'm really not sure where to go from here.

Thanks
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Ever have trouble updating the ringtone settings on a Blackberry Curve? If so, here are the steps for changing your ringtone settings.  1. The Key is in the Profiles | Select 'Profiles' Icon The most interesting thing about changing your rington…
For those of you who are frightened by terms like SQL Server and think that C or C++ is an average or slightly above average grade on your homework, never fear. You've come to the right article. If you're like me, you look at the Experts on EE and f…
Have you created a query with information for a calendar? ... and then, abra-cadabra, the calendar is done?! I am going to show you how to make that happen. Visualize your data!  ... really see it To use the code to create a calendar from a q…
How to fix incompatible JVM issue while installing Eclipse While installing Eclipse in windows, got one error like above and unable to proceed with the installation. This video describes how to successfully install Eclipse. How to solve incompa…
Suggested Courses

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question