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Windows xp pro OEM key will not activate

Posted on 2008-10-10
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Last Modified: 2012-05-05
When I try to activate my windows and put in the correct product key, which is the Microsoft XP Professional OEM product sticker on the side of my computer, it would say it incorrect product key.  I have retyped it +10 times.  I called the activation number and they said the installation ID was not working and was unable to validate my windows.  I was transfered to tech support and told me to change 1 number in OBETimer in the register, but no go.  I was also given two different product keys to type in at the activation windows and it still wouldn't activate.  I have ran out of ideas on what else it could be.  
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Question by:BrydanSolutions
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3 Comments
 
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by:KCTS
KCTS earned 100 total points
ID: 22691753
Are you usung an OEM disk?
The product OEM product ID is only valid with an OEM disk. If you are using a retail or VL disk then the code is not valid.
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by:BrydanSolutions
ID: 22691775
This OEM XP Pro was installed using the OEM CD that came with it 2 years ago.
It was activated successfully upon install and working fine up until a month ago.
The user had a windows activation notice pop up after she applied some
window updates.  She continued to click past the activation notice for 30 days.
Now it won't let her continue without activation and she finally told us, her IT provider.

Microsoft has generated 2 new product keys as well to have us input and it
still won't activate. I don't think it is the key's at all.  My guess is that she has
some sort of malware that is interfering with the product activation.  We will
procede with malware scanning to see what we find.
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Accepted Solution

by:
BrydanSolutions earned 0 total points
ID: 22747008
Ok.  Fixed it.  
Repairing the OS with OEM XP Pro SP2 CD did nothing.
Changing the OEM keys with those that Microsoft Tech support gave us (2 different sets) didn't work either. (Microsoft tech support actually sent us an e-mail saying they were sorry they couldn't fix the issue.)
Installing a fresh Windows XP Pro SP2 in a different directory allowed us to boot to the new installation and activate it, but it had no effect on the original installation.
We even copied the XP activation file from the new installation to the original installation and no joy either.
What fixed it was conducting a repair with an OEM XP Pro SP3 CD.  It still came up saying the activation was required but this time it actually activated properly with the original key we activated with 2 years ago but wouldn't activate over the last week.
Still don't know what caused the issue, or why it happened, but now we know what fixes it.
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