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pc shut down

Posted on 2008-10-11
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Last Modified: 2010-04-26
When I shut down my pc a dialogue will prompt that this program sprtcmd.exe is running and when I click end program it says not responding.  How do I clear this message prompt.
Thank you.
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Question by:iris_99
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Expert Comment

by:hewittg
ID: 22693985
This is a dell support item and can be uninstalled.

Assuming you are using XP,

Go to control panel and remove program Dell Support Center

If you do not want to remove it completely, remove it from startup using MSCONFIG

Start
Run
Type in MSCOFIG
remove check mark from dell support center

If you need to use it in the future, you can start the service.

Glenn
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Expert Comment

by:hewittg
ID: 22693987
Control panel
Add/Remove Programs

Oops
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Author Comment

by:iris_99
ID: 22717999
Hewittg,
Tks. yes I am using dell pc and o/s is win xp.
I can find the dell support centre in add/remove program but not in the msconfig
so is it alright if I just remove from the add/remove program?
Tks
Iris
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Author Comment

by:iris_99
ID: 22807190
Hi Hewittg,

Pls reply my last question above. Is it alright to delete the dell support centre software as I cannot find it in the msconfig.  Also by deleting the dell support centre software will it affect other program that share files?
Thank you.

Iris
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LVL 15

Accepted Solution

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hewittg earned 50 total points
ID: 22807198
Sorry for the delay.

Yes, you can remove it from add/remove programs.

Glenn
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