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Cannot install sp3 in office 2003, on vista

Posted on 2008-10-11
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Last Modified: 2010-04-21
Hello, I have just installed Office 2003 Pro on a Vista Home laptop. When I try to apply the SP3 Service Pack for office it gives me the error "'The expected version of the product was not found on your system". I checked before installing that this install was ok on Vista. I have run the office repair on my install. The disk is good. What am I missing here? This is my first experience with Office 2003 on Vista. I have removed the old office 2007 that had expired along with the 2007 convertor. I can install the convertor later. Is it possible that there are some registry entries from 2007 that are still there and fooling the installer for 2003? Thanks.
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Question by:gpfrank
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6 Comments
 
LVL 15

Expert Comment

by:hewittg
ID: 22694009
gp,

Seems this may address your issue.

http://support.microsoft.com/kb/837826

Glenn
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LVL 97

Accepted Solution

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war1 earned 2000 total points
ID: 22694205
Hello gpfrank,

You cannot install an Office 2003 service pack
http://support.microsoft.com/?id=884298

How to troubleshoot failures updating your Office installation from the Office Update Web site
http://support.microsoft.com/kb/304498

Try installing Service Pack 3 with your Office 2003 CD in the installation
CD-ROM drive before trying to install.

Try downloading the full installation pack and installing
http://www.microsoft.com/downloads/details.aspx?familyid=e25b7049-3e13-433b-b9d2-5e3c1132f206
NB - Full-file version update may request Office source files
http://support.microsoft.com/kb/840169/

ry and fix the problem -
http://office.microsoft.com/en-us/ork2003/HA011402361033.aspx

Try repairing/reinstalling Office 2003
Description of the differences between repair and reinstall in Office XP and
2003
http://support.microsoft.com/kb/298027

Hope this helps!
war1
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LVL 3

Expert Comment

by:stewart_A
ID: 22695096
I had this problem and it was caused by some Office 2007 language packs which you should be able to find in the add/remove programs section of the control panel.

Once they have been uninstalled I could then install service pack 3 for office.
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Author Closing Comment

by:gpfrank
ID: 31505304
One of the links you provided gave me the insight to repair the problem. Once I removed the Admin point I was able to proceed with the updates.
Thanks for your help.  Glenn
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LVL 15

Expert Comment

by:hewittg
ID: 22699885
Was the correct solution accepted?

Grade Received: A
Grading Comments:
One of the links you provided gave me the insight to repair the problem. Once I removed the Admin point I was able to proceed with the updates.
Thanks for your help. Glenn

Just asking.

Glenn
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LVL 15

Expert Comment

by:hewittg
ID: 22699890
maybe we both are Glenn

:-)
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