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Tomcat session timeout

Hi! We've been having a very random problem. We use Apache Tomcat and have the settings in the web.xml for a 30 minute timeout. For some reason, some of our users (including are staff) very randomly get logged out after just 4-5 minutes of inactivity.

We haven't yet tried the solution of using session.setMaxInactiveInterval in our application (from this link: https://www.experts-exchange.com/questions/20878998/Session-Timeout-Tomcat-webapp.html) but want to know if anyone might have any other suggestions on why this might be happening?

Any help would be appreciated.

Thanks,
SP
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rrz
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