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System Crash :: Win XP Home :: Maxtor HD :: SOS

Posted on 2008-10-11
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Last Modified: 2010-04-26
Hello All,

I've spent several hours now researching and trying "fixes" but nothing seems to resolve my problem.

OS: Win XP Home
HD: Maxtor 200GB HD (about 3-4 yrs old)
MB: Gigabyte GA 8IPE1000 Rev 4

Issue:
---
I did a complete reformat and reinstall of windows. Reinstalled all of my applications (norton, excel, etc, etc)... PC was running OK. No issues.

I was restoring some files from an external drive, and the PC (as usual) froze up. So I decided to flip the power switch (which I normally do out of complete frustration and "non responding" apps.

1) Upon rebooting, I was greeted with an error: "A DISK READ ERROR OCCURRED. Press CTRL+ALT+DEL to restart" Of course I tried this to my suprise- it did not work!

2) So my next step was to check my BIOS, and ensure the boot order was correct - for some reason it was not??? So I switched it to the correct order: HD, CDROM, Floppy (1,2,3) in that order. Resolved nothing.

3) So then, from the BIOS I selected "Fail Safe" defaults - was feeling hopeless. Did not work.

4) Went into BIOS and selected CDROM as the 1st boot. The tried to resinstall Windows. BUT IT CANNOT FIND A HARD DRIVE ON MY PC!! And when I tried to select a drive (which none were availble on the Install partition screed). I got the blue screen of death:

"A Problem has been detected and windows has been shut down to prevent damage to your computer..."

5) I tried to reintall and format several times. No luck.

6) I tried to boot from the Maxtor install disk. Just takes me to a page to select boot from CD or Floppy, but nothing happens when I hit F or C..

I am totally lost on this. And just wasted 2 days reinstalling all of my software - now looks like I might need to do it all again???

This is my work PC, so it's a bit distressing :(  

Thanks for any advice or assistance.

SOS!!



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Question by:w3developing
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14 Comments
 

Author Comment

by:w3developing
ID: 22695045
7) I wanted to add I checked my Maxtor cable connections, and they are just as they were. The PC was not bumped or anything, so I can't image how the cables would have come undone anyhow.
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Author Comment

by:w3developing
ID: 22695060
8) Another note. When my PC boots, all drives (except the CD ROM), Including Prim. Master Disk say "NONE". So it appears no drives are being detected.
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Author Comment

by:w3developing
ID: 22695079
9) Still trying things -- In my initial boot up, there is an option titled: "F9 Express Recovery" I tried this as a last ditch effort, and received message: "No HPA Enabled Drive, Press any key to boot."
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Accepted Solution

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StrongBad_Rules earned 500 total points
ID: 22695098
Do you have another hard drive that you could put into the system to test?  I would start there since the problem as presented seems to be hard drive related.  As far as I can tell it will be a MoBo/Bios issue or a HD issue.  Try the HD first since that is a pretty easy swap.  
Alternatively, you could take your HD to another machine and see if it is recognized.  Then you can be sure it is a MOBO/BIOS issue.
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Author Comment

by:w3developing
ID: 22695185
Hi StrongBad_Rules,

I removed the "bad" hd and put in my old one - tried BIOS auto detect that HD, but again nothing was found at all. Seems to be the same issue.

The newer HD and older have different plugs. Both HDs are Maxtors, but the plug and power connections are different.

This really sucks!

Do you think I might need a new motherboard? I don't have another PC I can test the actual harddrive on. Is there any other way to test it?  
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Author Comment

by:w3developing
ID: 22695190
Anyone have any other ideas?
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Expert Comment

by:StrongBad_Rules
ID: 22695208
I would think that the new HD would be SATA and the old HD would be IDE.
Can you see the model number of the HD that failed?  You may need to make a change to your Bios so that you can boot an SATA drive.  But first, what's the model number?
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Author Comment

by:w3developing
ID: 22695230
StrongBad_Rules,

 I wanted to let you know the test drive is being detected as a Slave on bootup.

I removed the SATA adapters from the MB, and plugged the old HD into the "correct" plugs.

It's being detected, but I can only get it to show as a Slave.. Is this new ground?

Here is the Model number: V40AFDSG (serial number as I could not locate a model number)
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Author Comment

by:w3developing
ID: 22695243
StrongBad_Rules,

I screwed with the jumpers, and I got the test drive to be detected as the Master on boot up. I'm hoping this is a step forward.

I am going to try installing Windows from the CD to see if the drive is reading correct from that standpoint.

Is any of this making sense?
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Expert Comment

by:StrongBad_Rules
ID: 22695263
That is good news. Having a master drive will make it possible to install the OS.  

As for the other drive, you should see if you can get it recognized in the BIOS as it is much quicker than an IDE drive.  You could use them both in the system.  This points your issue to either the SATA drive being bad, a Bios conflict or an SATA issue with  the MOBO.  Can you see the SATA settings in the BIOS?
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Author Comment

by:w3developing
ID: 22695307
StrongBad_Rules,

Well. I'm not sure if this is good new or bad. But:

1) I checked the BIOS as you suggested, and the SATA on the MOBO was disabled. So I enabled it.

2) I put the SATA back in, and booted up. All was well, except, back to the original error:

3) Message displayed: "A disk read error occured - Press control alt delete to restart."

4) Everything is back at original settings (when the message first occurred).

You are exactly right. It must be one of the above issues. But now I just don't know what point to "fix".

Are there any other tests I can conduct to count out the MOBO or BIOS Conflict? ( I'm wanting to count out the BIOS conflict, because I am back at square one with the same issue as before.)

I am really starting to think this is a MOBO issue.... Really sucks.... I would really like to verify it somehow :(

Any idea?
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Author Comment

by:w3developing
ID: 22695323
I tried to install a new OS with the test HD, and was unable to do so. The sys just froze up again...

What a nightmare!!

SOS
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Expert Comment

by:StrongBad_Rules
ID: 22695371
Was it able to install on the IDE drive?
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Author Comment

by:w3developing
ID: 22696681
StrongBad_Rules,

"Was it able to install on the IDE drive?" - nope.. But I had a new solution -- bought a new pc :-)

I picked up a sweet used Dell loaded for the cost of a new motherboard -- I guess that's how the cookie crumbles.

Thanks for all your insight and help!
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