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Replacement new hard drive in HP laptop not recognized.

Posted on 2008-10-12
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I replaced the hardrive on my HP ZV5000 (orig HD 60GB EIDE) with a WD scorpio 160 GB EIDE drive. I ran the Phoeix ixBIOS setup utility. The BIOS will not recognize the new drive. Also under the estimated test time it says estimated time not supported. The old  drive gave estimated test times of (2 and 44 mins, short /long tests) but the test status showed fail indicating the HD was not functional. I jumpered the new drive exactly like the old one but it still does not work. WD support web site did not have any useful information. Is the HP not capable of recognizing the larger HD and is there something that can be done.
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Question by:thambosa
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9 Comments
 
LVL 32

Expert Comment

by:willcomp
ID: 22697678
Drive size should not matter. Even if BIOS does not support 48 bit LBA, the drive will show as a 137GB drive.

Is old hard disk recognized in BIOS? If it is, you probably have either a faulty drive or a bad connection. You did use the connector adapter when you installed the drive?
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Author Comment

by:thambosa
ID: 22697989
Thanks for the response. The old drive is recognized bu it says it has failed. When I remove the new one and put the old one back I get the same response. In HP the adaptor is sort of built in and I replaced the hard drive exactly as the old one was installed.
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Expert Comment

by:Darr247
ID: 22698754
The largest drive I see listed by HP is a 100GB, but whether it fits your model or not (there are 15 different models of the ZV5000), is hard to say.

Anyway, I would try it with no jumpers if the original drive was not a WD... or a sideways jumper from pin B to D if 'no jumpers' doesn't work. The sideways jumper from B to D enables Cable Select on WD 2.5'' drives.
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Expert Comment

by:SysExpert
ID: 22698781
I would consider buying or borrowing a 2.5" ATA to USB adapter or external box to see if the drive shows up OK in another machine via USB or run tests vi UBCD


UBCD
www.ultimatebootcd.com

It is free and diagnostics from most vendors built in.

 
I hope this helps !
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Author Comment

by:thambosa
ID: 22699527
Used Willcomp's suggestion and assumed it is a faulty drive and returned it to Best Buy. Got a new drive same type as that is all Best Buy carries. Installed it , again same response "No IDE Device detected" when I run the setup utility. Cannot imagine 2 drives in the same store would be defective. Tried to us SysExpert's idea of boot disk. Does not work in HP laptop while it works fine on my desktop. My laptop actual model is zv5240US. HP parts store does not offer or recommend a replacement drive.
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Expert Comment

by:willcomp
ID: 22699609
With new hard disk installed, can you boot from a CD? Does BIOS show an optical drive?
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LVL 44

Expert Comment

by:Darr247
ID: 22699728
According to HP there are 2 models of the zv5240US. The PF119UAR and PF119UA.

(There are 15 different models of the ''zv5000'' - DP735AV,  DP735AVR,  DU901AV,  DU900AV,  DT849AV, DL228AVR,  DL227AV,  DL228AV, DP523AV,  DP299AVR,  DW369AV,  DP299AV,  PN307AV,  PN306AV and  DP523AVR.)

But I wouldn't buy one from HP, anyway... the (not stocked, but 'orderable') 60GB part# 354861-001 is $231.

So what brand/model is the old one?

Did you try the Scorpio Blue with no jumpers?
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Expert Comment

by:SysExpert
ID: 22702595
COud it be a BIOS issue.

Do you have the latest BIOS installed on this laptop ?

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Accepted Solution

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thambosa earned 0 total points
ID: 22727085
HP tells me that the HP5240US will not support a 160GB hard drive - no explanations.  I find that difficult to believe.  Will a BIOS update work. How could I do a BIOs update. It does not boot from CD, I tried ultimate bootCD but nothing happened.
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