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Getting various STOP errors since installing / playing WAR

Posted on 2008-10-12
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Last Modified: 2013-12-26
Hi,

Recently I installed and started playing WAR (Warhammer Online:  Age of Reckoning), and have been getting all kinds of STOP errors, mostly 0x000000D1. They all happen during gameplay, or when I exit the game.  I have 10 minidumps since Oct. 3rd.  Here are the errors in chronological order:

Event Type:      Information
Event Source:      Save Dump
Event Category:      None
Event ID:      1001
Date:            10/3/2008
Time:            3:14:49 AM
User:            N/A
Computer:      -------
Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x100000d1 (0x00100014, 0x00000002, 0x00000000, 0xf72e86d4). A dump was saved in: C:\WINDOWS\Minidump\Mini100308-01.dmp.

Event Type:      Information
Event Source:      Save Dump
Event Category:      None
Event ID:      1001
Date:            10/3/2008
Time:            10:48:10 AM
User:            N/A
Computer:      -------
Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x1000008e (0xc0000005, 0xb2358fdb, 0xaf7f5b2c, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini100308-02.dmp.

Event Type:      Information
Event Source:      Save Dump
Event Category:      None
Event ID:      1001
Date:            10/3/2008
Time:            8:12:30 PM
User:            N/A
Computer:      -------
Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ea (0x85676da8, 0x861beab0, 0x86786778, 0x00000001). A dump was saved in: C:\WINDOWS\Minidump\Mini100308-03.dmp.

Event Type:      Information
Event Source:      Save Dump
Event Category:      None
Event ID:      1001
Date:            10/5/2008
Time:            2:48:18 AM
User:            N/A
Computer:      -------
Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x100000d1 (0x0010a32c, 0x00000002, 0x00000001, 0xb473af0f). A dump was saved in: C:\WINDOWS\Minidump\Mini100508-01.dmp.

Event Type:      Information
Event Source:      Save Dump
Event Category:      None
Event ID:      1001
Date:            10/5/2008
Time:            4:47:00 PM
User:            N/A
Computer:      -------
Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x1000008e (0xc0000005, 0x805bbcd1, 0xf07e677c, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini100508-02.dmp.

Event Type:      Information
Event Source:      Save Dump
Event Category:      None
Event ID:      1001
Date:            10/9/2008
Time:            12:48:25 AM
User:            N/A
Computer:      -------
Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x100000d1 (0xeda84a00, 0x00000002, 0x00000000, 0xf72e7b49). A dump was saved in: C:\WINDOWS\Minidump\Mini100908-01.dmp.

Event Type:      Information
Event Source:      Save Dump
Event Category:      None
Event ID:      1001
Date:            10/10/2008
Time:            7:36:32 PM
User:            N/A
Computer:      -------
Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x100000d1 (0x00000000, 0x00000002, 0x00000000, 0xb9dc9b49). A dump was saved in: C:\WINDOWS\Minidump\Mini101008-01.dmp.

Event Type:      Information
Event Source:      Save Dump
Event Category:      None
Event ID:      1001
Date:            10/11/2008
Time:            9:37:07 PM
User:            N/A
Computer:      -------
Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000019 (0x00000020, 0x8a2b38b8, 0x8a2b3f60, 0x08d57f00). A dump was saved in: C:\WINDOWS\Minidump\Mini101108-01.dmp.

Event Type:      Information
Event Source:      Save Dump
Event Category:      None
Event ID:      1001
Date:            10/11/2008
Time:            10:41:18 PM
User:            N/A
Computer:      -------
Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x100000d1 (0x00100014, 0x00000002, 0x00000000, 0xb9dca6d4). A dump was saved in: C:\WINDOWS\Minidump\Mini101108-02.dmp.

Event Type:      Information
Event Source:      Save Dump
Event Category:      None
Event ID:      1001
Date:            10/12/2008
Time:            11:56:33 AM
User:            N/A
Computer:      -------
Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000c2 (0x00000007, 0x00000cd4, 0x00100001, 0x8a163ac0). A dump was saved in: C:\WINDOWS\Minidump\Mini101208-01.dmp.

I can't attach the related minidump files (I tried to ZIP them as well).  I don't know how to read them, so any assistance with that is appreciated.  I can send them to whoever can help.

I thought part of the issue may be lack of RAM, as gameplay was also fairly laggy at times, so I went from 1 GB to 3 GB (although my PC seems to only recognize / use 2 GB).  I have 2 x 1 GB DDR2 in banks 1 & 2, and 2 x 512 MB in banks 3 & 4.  Most of the BSODs are from before that upgrade.  That has solved most of the lag, but not the BSODs.

Please let me know how I can get these resolved.

Thanks!
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Question by:Kurosh9
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16 Comments
 
LVL 6

Assisted Solution

by:Grizzly072000
Grizzly072000 earned 50 total points
ID: 22698192
Probably memory corruption. Adding memory doesn't help. Run memtest86 (http://www.memtest86.com/download.html).

Possibly Video card drivers: Update them.
0
 
LVL 8

Expert Comment

by:eXpeLLeD_4RM_heLL
ID: 22698246
change the extension of the dump files from .dmp to .txt and then zip them and then attach them.
Also I have a feeling it may be the video Card, and as Grizzly mentioned try updating the drivers for the graphics card
0
 

Author Comment

by:Kurosh9
ID: 22698255
Thanks Grizzly.

I did run memtest86+ yesterday, to see if the new RAM was good.  It did 5 successful passes ... I assume that's enough?

I'll check for updated video card drivers.
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Author Comment

by:Kurosh9
ID: 22698288
I've attached the minidumps by changing from .dmp to .txt and ZIPed them.  I think a couple of them are corrupted, so you might need to be sure of that before analyzing.

Make that 11 BSODs now.  Here's the error for the latest one:

Event Type:      Information
Event Source:      Save Dump
Event Category:      None
Event ID:      1001
Date:            10/12/2008
Time:            1:51:39 PM
User:            N/A
Computer:      -------
Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x100000d1 (0x00100014, 0x00000002, 0x00000000, 0xb9dca6d4). A dump was saved in: C:\WINDOWS\Minidump\Mini101208-02.dmp.
Minidump.zip
0
 

Author Comment

by:Kurosh9
ID: 22698478
Update:  I updated the video card driver from NVIDIA ForceWare 175.19 to 178.13.  I used the instructions here to do a "clean install" of the new drivers:

http://www.tweakguides.com/NVFORCE_3.html

Basically, uninstalled from Control Panel, ran Driver Sweeper in Safe Mode to clean out NVIDA stuff, confirmed no left-over entries in HKLM for NVIDIA display drivers (HKLM\Software\NVIDIA Corporation) and installed newest driver.

I'll let you know if that helps.
0
 
LVL 6

Expert Comment

by:Grizzly072000
ID: 22698755
What are the specs of your memory modules? You can't just mix them like in a cocktail ;-)
Remove the new ones you added, swap the 2 old ones & run memtest again. Overnight is good.
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LVL 8

Expert Comment

by:eXpeLLeD_4RM_heLL
ID: 22698986
The crash is caused by  NVENETFD.sys  which is part of the NVidia Drivers.
If you using a NVidia graphics card please update your drivers.
0
 
LVL 8

Assisted Solution

by:eXpeLLeD_4RM_heLL
eXpeLLeD_4RM_heLL earned 100 total points
ID: 22698990
Microsoft (R) Windows Debugger Version 6.8.0004.0 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\Name\Desktop\m\Mini100308-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp.080413-2111
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055d720
Debug session time: Fri Oct  3 09:13:46.718 2008 (GMT+2)
System Uptime: 0 days 7:26:33.428
Loading Kernel Symbols
...........................................................................................................................................................................
Loading User Symbols
Loading unloaded module list
.................
Unable to load image NVENETFD.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NVENETFD.sys
*** ERROR: Module load completed but symbols could not be loaded for NVENETFD.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 100000D1, {100014, 2, 0, f72e86d4}

*** WARNING: Unable to verify timestamp for NVNRM.SYS
*** ERROR: Module load completed but symbols could not be loaded for NVNRM.SYS


Probably caused by : NVENETFD.sys ( NVENETFD+38f0 )

Followup: MachineOwner
---------

0
 

Author Comment

by:Kurosh9
ID: 22700321
Thanks to you both for your help on this.

Update:  Since updating to the newest NVIDIA drivers (see above), I have been able to play for a few hours with only one crash to desktop (no BSODs).  So far, so good!  I'll test it some more over the next few days, and hopefully that will have fixed it.

For my RAM, I gave the specs above.  2 x 1 GB DDR2 (667 MHz) and 2 x 512 MB DDR2 (667 MHz).  This should work?  I have a feeling part of the RAM isn't even being used (maybe the older modules in banks 3 and 4), since Windows says I only have 2 GB of RAM.  Probably a motherboard limitation?
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LVL 6

Expert Comment

by:Grizzly072000
ID: 22707982
I'm glad to know updating the drivers did work for you.
About the memory: All SIMMS have the same speed, but possibly not the same latency. As for your 4 slots, 2 are probably be on channel A & the others on channel B.
0
 

Author Comment

by:Kurosh9
ID: 22734292
Hi again,

Latest update:  I've been playing on and off since the last update, sometimes a few hours at a time, and it has been generally stable.  I do get the odd crash to desktop, with no indication of the cause (no Windows error message, no entry in the Event logs, etc.)  Any ideas on this?

I did get one more BSOD, similar to the one analyzed above, noting NDIS.SYS as the culprit.  The analysis above actually points to the NVIDIA Ethernet driver; NVENETFD.sys (I have an NVIDIA nForce 4 motherboard in my Dell PC).  Dell doesn't have any newer drivers for it (it's from July 2005), so I downloaded the latest chipset from NVIDIA, which includes the Ethernet drivers.  I have tried all kinds of ways to install this newest driver, with no luck.  Using the installer, it allows you to select which drivers (5 or 6) you want to install.  If I leave Ethernet selected, it comes up with a warning that it detected old Ethernet drivers installed which need to be uninstalled first.  It prompts to reboot, and after rebooting, runs the installation again... problem is that somehow the old driver either doesn't get uninstalled or gets reinstalled again, because the installer again warns about an old driver.  So it just loops... I also tried this in Safe Mode, with no luck.  I even manually tried to "Update Driver" in Device Manager, pointing it to the Ethernet drivers unpacked by the installer.  It does update, but then a warning icon in Device Manager says it can't start the service or driver.

What do I do now?  :)
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LVL 8

Expert Comment

by:eXpeLLeD_4RM_heLL
ID: 22734624
Have you tried uninstalling the driver from the Add/Remove Programs.???
0
 

Author Comment

by:Kurosh9
ID: 22735246
Yes, I have.  I am on the phone with Dell now to try to figure this out... we've been trying all kinds of ways to uninstall the old driver.  We removed the Ethernet from Device Manager, then the Ethernet driver from Add / Remove Programs (it gives different options for which NVIDIA drivers to uninstall -- we've tried various combos).  It seems to go OK to that point, but after restarting the PC, I guess Windows automatically re-instals the old driver (5.0.9.0 from NVIDIA).
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LVL 1

Expert Comment

by:Daedalus357
ID: 22741645
Open the system and ensure that all your hardware components are properly seated in their respective slots. Often times the most frustrating problems have the simplest solutions.
0
 

Author Comment

by:Kurosh9
ID: 22744377
Thanks Daedalus357.

I checked all the hardware, and everything was properly seated.  I reseated the video card and sound card, and checked all cable connections.  Everything looks fine.

I am getting a seemingly non-related POST error on bootup:  "Alert!  System battery voltage is low."  I did some troubleshooting with Dell, they sent me a replacement CMOS battery, and after replacing it I still get the same error.  They believe there may be a motherboard issue, so they are replacing that as well.  I'll let you know how things are after it's replaced.  (should be within a week)
0
 

Accepted Solution

by:
Kurosh9 earned 0 total points
ID: 22815455
Update:  After replacing the motherboard on Thursday (Oct. 23rd), the POST error went away.  I updated the motherboard drivers (finally figured out how to get it to stop re-installing the old Ethernet drivers after reboot) and I haven't had a STOP error yet (with some extensive playing of WAR).  I'm going to consider the main issue resolved.  Although updating the Ethernet driver was definitely needed, the STOP errors were all over the place, and I suspect it was due to a faulty motherboard.

One annoying thing that continues to happen is CTDs while playing.  It seems that many people are experiencing this issue, so I suspect it's a bug with the game itself, but is there any way to find out for sure?  With the CTD, no errors or Event log entries happen.  I was also getting disconnected frequently last night, but I suspect that was a problem with my Internet connection / cable modem.  I noticed the cable modem would reset itself around the same time.
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