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It's it possilbe to open attachments on Blackberry bold using Desktop redirector?

We have a client using a Black Berry bold and the desktop redirector software. For some reason the blackberry will not open attachments. I have download the latest updates and reinstalled docs to go. I can see the attachment file name but it will not open (any type of attachment .pdf .jpg .doc etc)

I have tried to do some research on this without a yes or no answer or where Im going wrong. Though I did read somewhere that it is not possible to open attachments with the new Bold using desktop redirector.

Any help on this would be great.

Thanks
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nsitsupport
Asked:
nsitsupport
1 Solution
 
InvincibleShieldCommented:
Attachments are not sent through blackberry desktop redirector. In order to set up attachments, you must be using BIS or BES to receive emails. For more info go to this kb page: http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB04279&sliceId=SAL_Public&dialogID=93943366&stateId=0%200%2093941163
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