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Processes stay open even after program is closed.

Posted on 2008-10-12
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Last Modified: 2013-12-09
I recently installed Norton 360 on a PC. I am having issues that when I am closing a program (namely Outlook 2003 and AOL) the processes linger in task manager and do not end. This is causing the program not to open when I run the program again unless I go into task manager and end the process (waol.exe and OUTLOOK.exe). I am assuming it is an issue with Norton, but I am not 100% sure. I am running Windows XP Media Center Edition 2005 with Service Pack 3. Any thoughts?
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Question by:robertsgroup33
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9 Comments
 
LVL 22

Expert Comment

by:orangutang
ID: 22699923
Yeah, I've seen that problem before and the problem was involving 360. Unfortunately, I think the solution was to uninstall 360. I'll search for that problem.
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LVL 47

Expert Comment

by:apache09
ID: 22700104
Is Office 2003 being used?
If so check that SP3 is installed:
http://www.microsoft.com/downloads/details.aspx?FamilyID=E25B7049-3E13-433B-B9D2-5E3C1132F206&displaylang=en

I beleive this can also be fixed by diabling the Add-In in Outlook.
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LVL 47

Expert Comment

by:apache09
ID: 22700111
Heres some info on the issue:
http://www.slipstick.com/problems/close.asp
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Author Comment

by:robertsgroup33
ID: 22700450
Unfortunately uninstalling Norton is not an option. I tried disabling all add ins (also Outlook is completely up to date) and still same result. Its got to be Norton because its effecting other apps, is there possibly a setting or patch to correct this?
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LVL 14

Expert Comment

by:Dhiraj Mutha
ID: 22700464
Try repairing the OS.
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LVL 22

Expert Comment

by:orangutang
ID: 22700496
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LVL 22

Accepted Solution

by:
orangutang earned 2000 total points
ID: 22700500
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LVL 47

Expert Comment

by:apache09
ID: 22705618
If disabling the Add In did not you, may just have to turn off email scanning in Nortons itself:

1 Exit any email programs that are running, such as Microsoft Outlook or Outlook Express.

2 Start Norton AntiVirus.
If Norton AntiVirus is installed as part of Norton SystemWorks or Norton Internet Security, then start that program.

3 Click Options.
If you see a menu, click Norton AntiVirus.

4 In the left pane, click Email.

5 In the right pane, uncheck Scan incoming Email and Scan outgoing Email.

6 Click OK.

7 If you use Norton AntiVirus 2006/2005, then in the Protection Alert dialog box, on the drop-down menu, click Permanently, and then click OK.

8 Exit Norton AntiVirus.
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Author Closing Comment

by:robertsgroup33
ID: 31505531
This was exactly what I was looking for and worked perfectly. Thanks.
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