Solved

Processes stay open even after program is closed.

Posted on 2008-10-12
9
488 Views
Last Modified: 2013-12-09
I recently installed Norton 360 on a PC. I am having issues that when I am closing a program (namely Outlook 2003 and AOL) the processes linger in task manager and do not end. This is causing the program not to open when I run the program again unless I go into task manager and end the process (waol.exe and OUTLOOK.exe). I am assuming it is an issue with Norton, but I am not 100% sure. I am running Windows XP Media Center Edition 2005 with Service Pack 3. Any thoughts?
0
Comment
Question by:robertsgroup33
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
  • 2
  • +1
9 Comments
 
LVL 22

Expert Comment

by:orangutang
ID: 22699923
Yeah, I've seen that problem before and the problem was involving 360. Unfortunately, I think the solution was to uninstall 360. I'll search for that problem.
0
 
LVL 47

Expert Comment

by:apache09
ID: 22700104
Is Office 2003 being used?
If so check that SP3 is installed:
http://www.microsoft.com/downloads/details.aspx?FamilyID=E25B7049-3E13-433B-B9D2-5E3C1132F206&displaylang=en

I beleive this can also be fixed by diabling the Add-In in Outlook.
0
 
LVL 47

Expert Comment

by:apache09
ID: 22700111
Heres some info on the issue:
http://www.slipstick.com/problems/close.asp
0
Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

 

Author Comment

by:robertsgroup33
ID: 22700450
Unfortunately uninstalling Norton is not an option. I tried disabling all add ins (also Outlook is completely up to date) and still same result. Its got to be Norton because its effecting other apps, is there possibly a setting or patch to correct this?
0
 
LVL 14

Expert Comment

by:Dhiraj Mutha
ID: 22700464
Try repairing the OS.
0
 
LVL 22

Expert Comment

by:orangutang
ID: 22700496
0
 
LVL 22

Accepted Solution

by:
orangutang earned 500 total points
ID: 22700500
0
 
LVL 47

Expert Comment

by:apache09
ID: 22705618
If disabling the Add In did not you, may just have to turn off email scanning in Nortons itself:

1 Exit any email programs that are running, such as Microsoft Outlook or Outlook Express.

2 Start Norton AntiVirus.
If Norton AntiVirus is installed as part of Norton SystemWorks or Norton Internet Security, then start that program.

3 Click Options.
If you see a menu, click Norton AntiVirus.

4 In the left pane, click Email.

5 In the right pane, uncheck Scan incoming Email and Scan outgoing Email.

6 Click OK.

7 If you use Norton AntiVirus 2006/2005, then in the Protection Alert dialog box, on the drop-down menu, click Permanently, and then click OK.

8 Exit Norton AntiVirus.
0
 

Author Closing Comment

by:robertsgroup33
ID: 31505531
This was exactly what I was looking for and worked perfectly. Thanks.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Step by step guide to Clean and Sort your windows registry! Introduction: Always remember: A Clean registry = Better performance = Save your invaluable time In this article we're going to clear our registry manually! Yes, manually! The e…
If you have done a reformat of your hard drive and proceeded to do a successful Windows XP installation, you may notice that a choice between two operating systems when you start up the machine. Here is how to get rid of this: Click Start Clic…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question