Solved

Outlook acting very strange!

Posted on 2008-10-13
4
364 Views
Last Modified: 2011-04-14
I have a client with the following setup:
"      POP3 account setup with outlook 2007
"      Email editor is Plain Text
"      MacAfee security centre installed

Issue:
When he tries to reply to a mail or create a new mail the dialog box does not appear correctly, it kinda freezes and keeps the previous window in partial view. You need to close the mail.
Outlook itself however does not crash and he can pop down mail with no problems.

What I've tried:
"      I have reinstalled Outlook and his outlook profile completely
"      I uninstalled outlook 07 and installed outlook 2003 but the same problem occurred.
"      I turned off his MacAfee email scanner and mostly all other MacAfee components

Any suggestion would be greatly appreciated.
0
Comment
Question by:DaveyByrne
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
4 Comments
 
LVL 23

Expert Comment

by:Danny Child
ID: 22701587
Is this possibly a video driver issue?  You may want to install the latest version.  

Does it also happen with other users on the same pc, or if that user moves to a different pc?  If it's just hiim on that pc, you may want to delete the local profile (either Outlook's profile, or the whole user profile) and recreate it.  Not too painful normally!
0
 
LVL 13

Assisted Solution

by:Brum07
Brum07 earned 500 total points
ID: 22701602
I would check the McAfee Addins for Outlook,
2007 - On the Tools menu, click Trust Center, and then click Add-ins.
2003  -Click on the Start button.
Highlight Programs, find and click on Outlook.
In Outlook click on the tools pull down menu and choose options.
Click on the "Other" tab.
Click on the Advanced Options button.
Click on the Add-In Manager button.
Remove the checks from Exchange Scan (outscan.dll).
Click on the OK button to close out of the Add-In Manager.
Click on the OK button to close out of the Advanced Options screen.
Click the OK button to close out of the Options screen.

Try on a PC without Outlook to see if the same issue occurs. Hope this helps
0
 
LVL 3

Expert Comment

by:Spydergt
ID: 22707681
Does this affect all users that log into the machine the same? Would it be possible to post a screen shot of what you are talking about?
Thanks
SpyderGT
0
 
LVL 1

Accepted Solution

by:
DaveyByrne earned 0 total points
ID: 22794619
Thanks guys and sorry for the delay getting back to you. Mc Afee was the Culprit so I simply uninstalled it and went with another AV supllier. It was causing the laptop to run very slow too so good riddens!!
0

Featured Post

Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Changing a few Outlook Options can help keep you organized!
This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
The viewer will learn how to create a normally distributed random variable in Excel, use a normal distribution to simulate the return on an investment over a period of years, Create a Monte Carlo simulation using a normal random variable, and calcul…
The viewer will learn how to  create a slide that will launch other presentations in Microsoft PowerPoint. In the finished slide, each item launches a new PowerPoint presentation and when each is finished it automatically comes back to this slide: …

691 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question